LUND DEALERS - TMAC - OTHERS PLZZZZZZZZZZZZZ

[lobo1]

Just wondering what you guys would do.

My new 04 boat had the signature pkg on it (atleast I paid for it).
The boat arrived w/o the sig pkg on it. My opinion is that it should have gone back to MN and they should have told me "sorry for the inconvenience". Instead they have tried to retro-fit all this stuff and it's not working. The last straw was tonight when I brought it home (I've had it home several times now SEVEN HOUR TRIPS W/O COFFEE STOPS) - they had installed some of the wood dash but the big improvement to the glove box was made with some two-way tape and the "LUND" emblam (w/woodgrain) was laying on the floor of the boat when I opened it up. I sold an Alumacraft boat and was looking forward to all this "fit and finish B.S." for the Lunds - I am so pissed about "two-way" tape right now I could just PISS two way tape !
So far I must say this is a ****ty boat - here in GM country we would call it a "FRIDAY BOAT". My alumacraft was SOLID - I wonder about this rig - if this is how they do it there. I See no links to anyone "in the know" at Lund -
I think all my RCL and PWT friends need to know about this.

I made a mistake of leaving some rods in the center floor locker and lucky me - there IS NO FREAKIN DRAIN and they left it outside. Now I have 600$ worth of reels sitting in stagnant water. On top of the water deal it looks like the hinge was ripped from the door and left that way and I've got coffee stains on my aft carpet that I didnt have before.

This place touts itself as the biggest Lund dealer in MI but I am VERY disappointed - I dont know what to do.
It takes me 7-8 hours round trip to get to this place.

just wondering if I should be pissed that they didnt send it back or just focus on the horse**** service I been gettin or call LUND or what ??????/ ssssorry so long

[FisHn2DMax]

First off I can understand you being upset! However, you need to remain objective as possible by not lose your cool! Your emotions will work against you in getting this resolved.

If you've been back to the dealer many times and they have not performed to your satisfaction then by all means I would contact Lund. In fact, call Terry Christensen at Lund. I had to send my 2003 Lund back to the factory and yes I was not very happy about. In the end it all worked out fine. I was lucky and had a good dealer (T-Mac MT) and I also found Lund to be very responsive. Terry Christensen also kept me informed and seemed very interested in keeping me a happy customer.

I think you'll find Lund does care and your experience (albeit bad so far) will improve once you contact Lund. From what I can ascertain from your diatribe (betweenn all the emotion) your problem appears to be dealer related and not totally Lund related. Give Lund a chance to solve the problem, I think you'll be as pleasantly surprised as I was.

Put your mind at rest, Lund will make it right.

[Shellback]

Sounds like it's all dealer related to me also. Get directly in touch with Lund and tell them you've had enough of your selling dealer and have them set you up elsewhere. Gotta be another dealer as close or closer than 7 hours.

[Smitty]

1st, if you haven't done so already talk to the owner of the dealership, calmly but firmly explain your issues and give him a chance to make it right.

If that doesn't get the results you need, I would call Lund directly and see what they can/will do for you. The biggest dealer doesn't always mean the best dealer, maybe they just cut costs (like having quality Service Dept staff) and push lots of boats out the door.

PS... I'm not a dealer, but have seen first hand that more boats sold doesn't necessarily mean better service..

[Piss on my lund]

I had similar problems with my lund. First of all, (lunds problem) glove box wont open, not a big deal. Snaps on seat all broke off first time, (yes i was gentle). Screws all fell out of the pedisal seats, (all of them). Secondly (XXXXXXX Marines problem)boat sat on trailer wheel wells (stupid). Swing tounge dont work (install stupidly). The cover had 7 snaps already broken when i bought it (morons). I really thought that the transducer should of been mounted in the friggen water (doesnt work that well out of the water). Hydralic steering works only when I work out in the morning (sore arms). Stuff i paid for was not installed (friends came over to help install electronics and I was embarrased). Service dept worked on hydrolics, said its fine, ya ok. Lifted trailer, quick fix. Didnt even know what 2 stroke yamalube was. Basically i feel that they got thier money and that i should leave them alone. $50k now, and very concerned that i should not get boat wet in case something goes wrong.
I understand what T-Mac said about talking to the owner, I did, and he fired the salesman, I feel bad, well not really. Now they are all afraid to talk to me, and brush me off.
Should of bought a canoe

[T Mac Mt]

In defense of the manufacturer-

Either someone made an order entry error or there was miscommunication between dealer and customer in your saga. In such situations, there are choices of remedies available to reach a point of satisfaction within the confines of reality. The dealer generally presents available remedies and the customer picks the one that suits his needs best.

The $64.00 question is:
Was a fast timetable the most important factor at the time you chose which remedy to pursue?

In such case, the need for quick correction would determine which course of events would follow, to achieve the quickest potential remedy to get you on the water. All well intentioned and potentially requiring the shortest time frame, provided all parts and manpower are readily available. However - unfortunately, both tend to get in short supply this time of year.

I think if you go to this dealer and have a serious discussion in a calm and reasonable manner, a satisfactory result will be had. I do know a large number dealers and you have a some very good ones in Michigan. I am sure you and the dealer both want things to be right and for the problem to go away.

As a dealer, I know, I certainly do not want any errors, screw ups, arguments or bad feelings with my customers. On the otherhand, ( and I am certainly not accusing you of this at all) I am just like any other person, and I don't react well to hostile verbage or condescention when I am attempting to solve a customer's problem. That type behavior doesn't accomplish a thing except to create hard feelings. I am sure I speak for almost anybody in business when I say that.

On another note:
I agree on the drain needed in the rod locker, and that will no doubt, be addressed.

[Guest24]

Your problems are all on the dealer, buddy. Not the brand.

[Guest24]

Your problems are on your dealer, buddy. Sounds like they checked nothing.

[Clipper]

Not all problems are dealer related. I also had numerous problems with my new Lund that required many trips back to the dealer. I don't care what anybody says, Lund quality is not what it should be for a premium boat. Although it looks like everything is finally working I have lost any feeling of trust in this rig and I really wish I had not bought it. Maybe a trouble free season will change my mind.

[Piss on my Lund]

I wanted a lund, so i bought a lund. I believe that lund is #1. Love my boat other than my problems. I think that lund should look at thier dealers and how they opperate. Just because they have enough money to buy dozens of boats, doesnt meant that they should become a dealer. I with t-mac lived near here, i would like to deal with someone like him

[Guest24]

as he described it,the dealer ordered the boat incorrect or he and the dealer did not have an understanding on what he was buying.

[T Mac Mt]

Thanks for the compliment, but I have to tell ya-
Hard as we try not to... we make some screw ups at our place, too.
We have "ex" customers, like everybody else.

No matter how hard you try, sh-t happens.
No matter how hard you try, some people will simply not allow you to "make things right".

No matter how good you try to be, you can never be good enough.

[E.M.]

I just bought a new Lund Pro V 1800 tiller with the 90 hp merc 4-stroke from Woodlake Marine in Kenora, Ontario. I was pleasantly surprised by my dealer when I called to see if my boat was ready for pick-up. I was told that they had to inventory the boat (match the invoice to every item actually in the boat or on the trailer) and then water test my boat. Yep, they actually put it in the water and ran every system on it before I took delivery. I know this cannot stop problems down the road but it is a nice feeling to know that everything was up and running when I launched it the first time.

It is a sweet ride after hiding from the wind in my little 14-footer for all these years.

"Golf is for people who don't know how to fish"

E.M.

[lobo1]

E.M. - that's great ! everybody ought to have this opportunity upon pickup.


For the rest of you guys - I really appreciate your input - as you can tell I was wired when I posted this originally.

I have since calmed down and spoken to the owner of the dealership and rec'd some answers that have helped me "digest" this some..............................other things will just have to remain a mystery.

Hope it al works out.

Turns out that they oredered the boat (mistakenly) w/o the Sig Pkg and are trying to fix it. I hope it works out.

lobo1

[John K]

I agree with most of the responses. I think the dealer, not Lund, is the responsible party. This post reminded me of the first new car I ever purchased. It was a 1974 Firebird. I ordered it with factory tinted windows. When it showed up 6 weeks later, the windows were not tinted. I found out that the dealer forgot to include tinted windows on the order when they submitted it to Pontiac.

In other words, it was NOT the manufacturers fault, it was the dealers.

as far as leaving it out in the rain, I would definately hold the dealer accountable for any damage that may have occurred.