acp
05-12-2000, 07:42 AM
Just a note about PinPoint service.
One of the "View" buttons came off of my 7520 display. When I called last Thursday I explained I needed it back no later than today for my Canadian trip.
They received the broken 7520 last Friday and Fed-X just dropped of the repaired unit, right on schedule. Now if all companies provided customer service like this outfit....
Another interesting point for MotorGuide fans. I was discussing product quality and customer service with Mike Jones at PinPoint. He told me that PinPoint's head of engineering has/will be assuming the same responsibility for MotorGuide. Under his direction, maybe, just maybe the quality will improve. Customer service, may be out of his control.
Later....
Al
One of the "View" buttons came off of my 7520 display. When I called last Thursday I explained I needed it back no later than today for my Canadian trip.
They received the broken 7520 last Friday and Fed-X just dropped of the repaired unit, right on schedule. Now if all companies provided customer service like this outfit....
Another interesting point for MotorGuide fans. I was discussing product quality and customer service with Mike Jones at PinPoint. He told me that PinPoint's head of engineering has/will be assuming the same responsibility for MotorGuide. Under his direction, maybe, just maybe the quality will improve. Customer service, may be out of his control.
Later....
Al