: Vexilar service......
08-05-2008, 01:20 PM
I have a Vexilar Edge 2..LC507 that I love and have had for about 8 years. Last week it started turning itself off , this would happen about 3-4 times a day. I called Vexilar when I returned to the cities from up north, and they said to bring it in, and would take a look at it. So, I took it down there this morning expecting it to be junk and having to use it until it died. Wrong!! the technician pulled it all apart, (while I waited) did some tests, said he could update it to fix the problem. Good news....He worked on it for about 40 minutes, taking things out, putting things in, and cleaning out everything. He closed it all up, put a new front panel on, whipped it all down, and started to write up the bill. He worked on it for about an hour total, put new parts in, and made it look new.......Price....NO CHARGE!!!!
Great company, great service, and great product.....Maybe Lowrance could take some lessons from Vexilar..:popc1:
08-06-2008, 06:54 AM
That is very typical of the service I have always received from Vexilar.
One often expects to have to argue your way through service and get several layers of where-as's and why-for's prior to a big bill and/or a "Sorry...your out of luck" type statement of some form.....not from Vexilar you don't.
There service commitment has been rock solid for many years with a top notch friendly tech support team.
MY Edge acted up the same way a couple of years ago and they treated me the same way. Outstanding service. I have since bought another edge2 so I have one on the bow and one on the console. They have also treated me well repairing my Minnkota motors. I recommend them. I had an X-70 before the Vexilar when it needed repair Lowrance said basically I should get a newer unit so I did I switched to the Vexilar good choice.
Being that Vexilar probably does not sell nearly as many units as Lowrance, do you really believe that they will fix everyboody 8 year old unit for free.
08-07-2008, 06:01 AM
If "big" means bad customer service, producing defective units and no longer willing to support previous models, I'll take Vexilar anyday. You can actually talk to a person, without delay, and they will take care of you. Vexilar makes great products, they support them, and treat customers right. And thats a problem?
08-07-2008, 08:51 AM
Vexilar may not have as many models as some electronics companies, yet I would bet that they have more units still hard at work in the field after many years of hard use.....and in use with happy customers confidant they will find service, if ever needed.
I have seen guys get Vexilar units nearly 20 years old repaired for the cost of parts and shipping, and occasionally just the shipping.
Another company with excellent service is Garmin, try calling there help line once, and count how many rings it takes to get live help. I have never had to count over 5 rings to talk to a live rep or tech. And how many style units of how many different varieties do they sell, I would venture to guess 1000's.
So size of the Company has no bearing on quality of service, it boils down to the commitment to do better.
08-07-2008, 04:42 PM
Yes, I do believe that they would support anyone's 8 year old unit. I have one of the very first FL-8's that came off the line and two years ago they took it in, cleaned it, checked it out, and replaced a weak bulb....NO CHARGE.. I don't work for them, I have no connection to them in any way...I just called, and walked in........They took care of me.
BTW....my old FL-8 still works as good as it did the day I bought it.....when did they come out???? 18 years ago???
I did not know that Vexilar gives you a lifetime warranty on all of there products. Thank's for the information.........
08-07-2008, 10:08 PM
They don't have a lifetime warranty, they have lifetime loyal customers, and their service makes it that way. There is a difference between warranty and service, warranty lasts for 2 years, service lasts a lifetime.
If something has a two year warranty why would they fix something that is seven years old for free? You are saying that Vexilar service lasts a lifetime , so does that mean they will fix it for free. How would a company stay in business it fixed products out of warranty for free. Tbomn, Vexilar did you a nice favor.
08-08-2008, 08:19 AM
Not 8 years old, but when my Edge 3 died, I contacted them
and they said "send it" even though I was upfront about not being
the original purchaser - got it on used boat :shocked:
No charge, fixed it, updated software to newer version, and sent it back
to Mississippi in about a week. I was only out for shipping one way.
Wish all service was so good.
08-08-2008, 01:33 PM
Another vote for Vexilar. This is my second year with an Edge and I just love it. My last 3 Lowrance sonar units lasted 14 months, 2 weeks and 13 months and I wasn't going to go through that again. The Vexilar has better definition and more viewing options. I've phoned them twice (no problems, just questions) and I was connected to a knowledgeable person each time in less than a minute.
Small Fish On
08-08-2008, 06:32 PM
Vexilar has the best service in the Marine Electronics industry I took a five year old fl-18 into them they fixed it on the spot for free. If they had GPS and mapping on thier units I know what would be the only units I would buy.
08-08-2008, 07:32 PM
TBOMAN never said anything about a lifetime warranty. He said the company believes in customer service. If Lowrance concentrated more on customer service and less on telling everyone their product is obsolete, you wouldn't see so many complaints on sites like this. You can't visit a fishing site anymore without seeing a complaint about Lowrance. It's very rare to see someone talk about a good experience with them. I think it is comforting to see a company so willing to take care customers.
08-10-2008, 05:43 PM
I'm a Vexilar customer, never had a problem with a unit yet. I just like how there locator's mark fish. Had Lowrance's and would never buy another. never marked fish like a Vex.
08-11-2008, 12:07 AM
Wow PJM..who pissed in your Wheaties this morning, are you serious?
It's great to hear good reviews!
Having several lowrance products...YES their customer service sucks the big one...it's TERRIBLE!! Do you really believe the fact that lowrance sells more product they are somehow excused from ANY sort of customer service?
I've havn't needed vex's service, but have heard good things about it. TBO isn't the first guy to rave about Vex's customer service. They have happy customers for a reason...
08-11-2008, 05:38 AM
I guess I have never had a problem with lowrance. If I have a unit that needed some work its always been done with in two weeks. apparently some of you guys must either be impatient or just need something to complain about.
I like your Wheaties's comment. No I don't believe they are somehow excused from ant sort of customer service. I have owned just about every brand out there and the only one I have had major problems with was X-15 lowrance when it first came out and Lowrance finally got it figured out. I think the service problem can related to the fact they do sell a ton of units and the people that buy them don't install them right and don't read the manual. The service people are spending a ton of time talking to people that did read there manual when they could be helping people with problems that are not in the manual. They should hire someone like Perchjerker to answer some of these question on a site like this. I can guarantee he reads his manual and understands why people have so much trouble operating there electronics
08-14-2008, 06:12 PM
We don't need to beat the Lowrance CS subject to death anymore...it's been done so many times.
What this thread was really about was someone getting GREAT customer service from a company...it's good to hear, the how and why's don't matter.
08-18-2008, 06:26 PM
Chaulk up another satisfied Vexilar customer. I had the same problem with my Edge unit last year about 2 weeks before vacation. Got it shipped out and it was back to my door 1 week later in time for vacation...fixed free of charge.
08-23-2008, 08:28 PM
I think Vexilar cares more about their name than money. Wow what a new concept . I just bought a refurbished $500 Edge2 from Vexilar to replace a $500 brand new X510c From Lowrance.
Ok the lowrance is new and techically advanced. The Vexilar proven and Quality built. Quality comes at a cost. You get what you pay for.
Pretty means nothing if it don`t work right, bad customer service makes it worse yet.
09-04-2008, 01:09 PM
Dave C: I second your comment and put an Amen to it. I just ordered again yesteday. It is so refreshing to call the number and get a real nice person on the other end who is interrested in getting my order and questions satisfied. She even threw in a couple of caps for Dad and myself when she found I had ordered in the last 30 days. I put them up there as one of the best in customer service. I had read about their service on this sight last year and thought it a stretch. NO stretch, just FACT! Checkmate