08-08-2008, 10:41 AM
I had some problems this week while on vacation at LOTW. It's a problem that I've had before with my rig (gas line vapor lock) that I thought was fixed...obviously not. Anyway, on the way home I give Yarcraft a call and tell them I'd like to stop by their factory and have them look at it. I figure I'll get the "go to your dealer nearest you and they'll help you out" line. To my surprise Dean Nathe and Paul Thompson say "Bring it by, we'll take a look!" I go there and back my rig into the factory and they have one of their service guys jump in the boat and about an hour later, bam, done! During that time I get a tour of the factory (which was kind of cool) and get to see how the boats are made. I was pleasantly surprised to say the least. I really was thinking I would not be able to stop there and if I did, I was ready to leave my rig because I was thinking they were going to be too busy to look at it. Just wanted to say thanks to Paul and Dean for their excellent service and treatment of their customer.
I'm glad I didn't open up a thread bashing Yarcrafts customer service. I would like to hear from some other people regarding the quality of their customer service.
In a few weeks my brother and I are going to test drive a Skeeter WX2100 and a Yarcraft 209. We have narrowed our decision down to these two models based on proximity of dealership and boat layout. A local dealer is going to let us test drive both boats side by side (both rigged with Yam250). I'll probably start a thread letting you guys know what we decided to buy and why.
08-08-2008, 02:23 PM
Where are the local Skeeter and Yarcraft dealers by you?
Bristow's in St. Cloud, MN.
08-09-2008, 05:36 AM
I sure like my WX2100. Enjoy you'r new boat.
08-09-2008, 12:26 PM
I had the same good experience you had with Yarcraft and Paul & Dean. I own a 1785BT and had a problem with the gas guage that the dealer could or would not solve. I called Yarcraft and they said bring it in. I drove it in and they fixed it on the spot, while I toured the factory. I can not tell you how important having that kind of service from a boat manufacture is. When you have a problem you can't fix yourself and you can't get it fixed by the dealer it is nice to know you have somewhere to go and get your problem solved. I have owned a lot of good boats in my life but my next boat will be another Yarcraft. With the way things are going in the boating industry (dealers going out of business or changing brands) having a manufacture that will respond the way Yarcraft does is very important. When you consider what you have invested in a rig today the manufacture's customer service is becoming more important then the dealers. good fishing
John in Mn
08-11-2008, 06:56 AM
That was my experience as well. Great service - no problem. :bowdown:
08-12-2008, 02:18 PM
Customer service is one of the main factors that influence my purchasing decisions. Face it, just about everyone's making nice boats these days. But it's how the manufactorer (or dealer) responds to problems if (and when) they occur. And even the brands with the best reputation for quality still have a problem every now and then.
Way to go Yarcraft! If I am ever in the market for the style boat Yarcraft makes, hearing these type of reports of great customer service would influence me to buy a Yarcraft.
08-22-2008, 10:24 AM
I had a similar experience w/ my Warrior. My windshield glass was loose. I called ahead and they had me stop by to drop my boat off. They replaced the shield -trailer jack - buffed a spot on the fiberglass and even installed a tow tector I bought from them. All at no charge. It took about 5 hrs so a few hrs at Rogers Cabela's and a very interesting tour of the factory and my wife grandson and I were on our way to Mille Lacs! Pretty neet to see how a fiberglass boat is made from the"outside in". Thanks Jeff , Shawn & crew..
08-22-2008, 01:44 PM
I am glad to here about a direct competitor having a good experience, but this was a brand specific compliment that I feel should be open to YARCRAFT compliments OR critism.
It may have been an honest mistake, but please don't hickjack the thread.
(I wouldn't questioned the intent of the post if you mentioned a ski boat or cruiser)
08-23-2008, 08:28 AM
guest, Sorry if you think I was highjacking. It's just nice to know there are companies out there that do stand behind their product. I like Brian had a good experience to share. Also had great service from Alumacraft & Keel Shield... NOT trying to sway anyones opinion on boats as there are many good ones out there.