View Full Version : Lund - sending back to factory
tfranjesh
10-01-2008, 06:27 PM
Anyone here ever send their Lund back to the factory for repairs. I have to do so and I'm a bit nervous about it. The dealer has to de-rig the engine which, scares me. Also, I'm nervous about what can happen to the boat while in transit. I just want my boat back with everything fixed.
I would appreciate feedback from somone out there that has been through this.
Thanks,
Tom
tbomn
10-01-2008, 06:32 PM
Years ago I had a Pro V that had some floor issues and it had to go back. I felt the same as you about sending it. I actually took it to the dealer, had them remove the motor, and I trailered the boat to New York Mills myself. I went back to pick it up also. It cost me time and money, but saved peace of mind..
Anyone here ever send their Lund back to the factory for repairs. I have to do so and I'm a bit nervous about it. The dealer has to de-rig the engine which, scares me. Also, I'm nervous about what can happen to the boat while in transit. I just want my boat back with everything fixed.
I would appreciate feedback from somone out there that has been through this.
Thanks,
Tom
Tom
I have a Starcraft that went back to the factory a total of five times to get it right. did not have any issues with it in transit, but it did come back with a broken livewell pump where the fitting the hose connects to was broken off.
Richard B
10-01-2008, 07:21 PM
I had my Alumacraft Trophy 200 derigged and sent back to the factory 3 years in a row. After the first time I started to get used to it.
Matt V
10-01-2008, 08:12 PM
I had to send my Lund back to the factory twice. Both time's I sent it back in the fall and was told that it would be back by March. Both time's it was late, the second time it was 6 week's late. Other than being late I didn't have any problem's.
tfranjesh
10-01-2008, 08:44 PM
Thanks for the input fellas.......I have been inconvenienced enough and do not want anymore. If I send the boat back in early December I feel I should have it back by March. I surely do not want to miss out on any more fishing. Do you think it would help if I send it back with a case of beer for the workers? I'm seriously considering doing it.
Tom
I haven't had to send mine back, but I have several friend that have. Since the Mills is close, they trailer it there. Quite often they wait a couple hours and bring it home with them. I can't ever recall it being more than a few days. It may depend on what your having done.
My Lund Explorer was shipped back to the factory to be repainted after the first year I owned it. I took care of the derigging except for the motor. It left in December and I got it back in late April. Even though it was very stressful for me at first, it was nothing less than a good experience for me. I even reused the high quality shrink wrap it was coverd with for two winters.
Wall-i-Lama
10-01-2008, 09:15 PM
Just wondering what happened that required it to be sent to the factory for repair?
ret461
10-01-2008, 10:36 PM
A friend of mine had to send a boat back he talked to the factory and asked when a load was being delivered to the area if he could have it returned on that truck and they worked it out. That was some years ago but you might want to give it a try.
tfranjesh`
10-02-2008, 08:25 AM
My boat had a wiring problem that caused the paint to bubble along the seams where metal parts come together. It's a long story but, after having my boat in and out of two Lund dealers many times I now have a terrible paint job, a couple dents, a different wiring problem and a boat that was taken apart but not put back together property. This started as a minor problem and has hightened to a bunch of problems. Lund has been responsive and has asked me to try to work it out with the dealers. This has not worked out so they are going to fix it at the factory.
I have been considering upgrading and would prefer to trade the boat on a new one. I feel that the dealer should have to deal with the problems they caused. I would be much happier to strike a deal on a new boat. Lund could save money on shipping the boat and I wouldn't be inconvenienced further. I'm trying to be fair.
Tom
usually it is a problem getting the boat shipped back to you as the factory is not going to send a truck just for your boat, they wait til they have a load coming your way and that load has to have room for yours because if it is a full load of new boats yours will not be on it
Miami Vice
10-02-2008, 09:59 AM
Rebs
What was wrong with your Starcraft that required it to go back to the factory 5 times?
I'm hoping to upgrade to a 196 Fishmaster some day.
Do you have any experience with that model?
Miami Vice
Dacotah Eye
10-02-2008, 10:35 AM
I had a Starcraft that went back to the factory due to a hook in the hull. My dealer pulled it to the factory in the fall and picked it up for me early the next spring. He also gave me a loaner to use for the rest of the fall season. Maybe this is the reason that I am still dealing with him.
MY Starcraft super fisherman 190 went back the first time because the chemical in the treated floor ate a hole in the hull. Starcraft put a new 2003 hull on it and from the first bday back the boat leaned severly to starboard when under power. It went back the second time for this problem and it came back the same way no improvement. It went back a third time and I was told they found no problem and it came back the same way. It went back a 4th time and they put a new transom on it, it came back still with the same problem. They sent Greg Yarbough to check it out here on my home water and he seen a problem right away, said it was a defective hull so it went back for the 5th time and this time it came back running good with no problem other than characteristic with the 19 degree hull which is that is alittle more tippy than my original hull. Greg told me that Starcraft would make me happy and they pretty much did, I owe him a great deal of thanks for getting this done for me. Greg is a great guy and if you ever have a problem with a Starcraft boat he is the one to talk with, he will definately help you out. He reads this board and I would like to thank him again for all he did for me
Thank you very much Greg
Floatingduck
10-02-2008, 12:24 PM
I've worked at a very large Lund dealer for almost 10 years, it is common to send boats to the factory for major repaires including paint and hull damage. I wouldn't be too worried about your boat when it goes back - you have to keep in mind that Lund is in the business of building and shipping boats, they have been in this business since 1948. I've never seen a boat come back with damage from the factory. The same goes for derigging the motor - deals have been rigging/derigging for years - I don't see a concern with this either.
tfranjesh
10-02-2008, 12:27 PM
Thanks for your input.......that makes me feel better. I hope you are right.
Tom
SoDakMac
10-02-2008, 07:54 PM
Years ago I hit a log in Canada and took the transom out of my Lund Tyee. I made an appointment with the factory at New York Mills and the shop foreman met me on a Sunday and took receipt of the boat. They called when it was finished and I picked it up which had to be on a Sunday again – they made arrangements to have someone meet me at the shop and pick it up. Very nice folks involved and went out of their way to get me taken care of. I was lucky in that I was in reasonable driving distance of New York Mills.
vetspet.ind
10-02-2008, 08:00 PM
Tom
I have a Starcraft that went back to the factory a total of five times to get it right. did not have any issues with it in transit, but it did come back with a broken livewell pump where the fitting the hose connects to was broken off.
what was wrong with your starcraft may i ask?.....i'm looking at them, lunds , hewscrafts as i plan to buy one in a yr or so....i like the starcraft with the walk-thru windshield in the 19ft size...i think that was the one i liked...would appreciate anything pro/con you can tell me about starcraft and their service dept..steve
vetspet
read my prior post in this thread
MarkG
10-05-2008, 08:22 AM
Had to send back one of my previous Lunds for a cracked keel weld. Had no problem with Lund's shipping. Do not even worry about it.
However,you should be diligent on how you prep the boat yourself,before even taking to dealer for their
derigging. If your handy, Do as much as you can yourself short of pulling the motor.May even save you money because sometimes dealers may charge you for labor time even though it may be a warranty issue. It can also prevent items from getting lost at the dealer. Make sure ALL rods ,tackle, gear ,lifevests and all personal property are removed. Remove the trolling motors and trolling batteries and all electronics yourself.
Discuss with the dealer about removing transducers . (Quite honestly I don't remember if I removed mine or not, ask your dealer if it's necessary.) Make sure gas tank is as empty as possible.
If You choose to have the dealer do everything,make sure all items are inventoried and accounted for. Then,with the exception of the motor, take everything home and store them yourself, including your cover and batteries. Do NOT let the dealer store your stuff. Some of it may get lost . Since they will be storing the motor , don't forget to discuss winterizing it. You may even want to retrieve your trailer and store it yourself after the boat gets picked up by Lund.
Having a boat sent back to the factory is a real pain,but the shipment itself,is the least of your concerns.
tfranjesh
10-05-2008, 08:58 AM
Thanks Mark G! I will do exactly what you recommended.
Tom
FisHn2DMax
10-05-2008, 07:07 PM
My dealer ( T-mac) had to send my lund back due to a batch of bad primer that affected a few 2003 and 2004 models. I dropped it off in the late fall and it was back by early spring. I agree with the others, pull as much out of the boat as possible, including fuel, Seats batteries and everything else you can remove. My biggest concern was weather and water getting into the boat if they didn't cover it during transit and the winter. I know T-mac and his team went to great lengths to make sure the boat was covered properly before if was picked up for transfer to the factory. Evverything was good when I picked it up in the spring. I don't think sending back a boat to Lund it is a big deal. Its harder on the dealer to de-rig and have to store everything than it is on Lund. If you have a good dealer that "communicates" to Lund and the customer, all should be fine.
eyecatcher_1
10-06-2008, 01:32 PM
I sent my boat back to Lund this summer for hull damage repair. I was very pleased with the quality of the repair and I got the boat back exactly when I was told I would have it back. If you work with your Lund dealer and Lund's customer service to schedule a time for it to be worked on, you should be fine.
I did all of my de-rigging myself, but I didn't have to remove the motors. I took everything thing else off/out of the boat though including all of the gas.
Don't worry, Lund has been doing this for a few years...your boat will be fine!
wow it seems like a lot of lunds going back for repair, whats going on
mark campeau
10-06-2008, 09:02 PM
i sent my 2025 pro v back this past summer i sent it back the last week in may and had it back by the first week in july. the boat needed major repairs to the bottom of the hull lund was great as well as my dealer. i don't have any complaints what so ever they both went the extra mile for me to have it back so i wasn't without a boat for the whole summer and the repair's were done properly .
Mallard1
stinkycat
10-06-2008, 09:19 PM
So many Lunds going back.... its a matter of numbers.... so many, many, many Lunds out there to begin with. IMHO
T Mac
10-07-2008, 04:36 PM
wow it seems like a lot of lunds going back for repair, whats going on
Like has been said... a numbers game.
If you want to find a large number of Lund owners on the net, you go to walleye fishing sites...especially the biggest and best one... this one.
You'll hear more about Lund here than anywhere else I know of.
Tom Franjesh
03-02-2009, 02:41 PM
Just a quick update on progress of my factory repair. There hasn't been any progress other than getting delivered to the factory. I dropped my boat off to the dealer on December 4th and it was not shipped for 8 weeks. I sent an email to the Lund rep last week for an update and I recieved an email back explaining that the repairs have not even started. At this point my boat has been gone for 4 months. The boat has always been stored in a heated garage is now sitting outside in Minesota. Open water is coming soon and it looks like I will be missing out on alot of spring fishing. My goal has always been to be reasonable but, I'm not sure what reasonable really is when dealing with the factory. The bottom line is I expected better results than what I'm getting. What do i do?
Tmac.....I would love to hear your opinion on this because you are such a well respected member on this site.
Tom
K Gonefishin
03-02-2009, 03:10 PM
Sorry to hear Tom.
Why did the boat sit at the dealer for so long? Did you ask and or get an answer as to why.
Did you try calling the factory and talking to someone in the warranty department?
If you don't get your rig back by the time our night bite rolls around give me a call I'll be more than happy to get you out fishing, I know you'll go nuts without it.
Tom Franjesh
03-02-2009, 03:19 PM
I have talked with a rep from their customer service department but, I'm not sure he is from the warranty department. I was told the boat sat there because the parent company, Brunswick, manages all the shipping. They are claiming it is out of their control.
You are right, I will go nuts if I don't get out there. Thanks for the invitation.....I may take you up on it. It will give me an opportunity to fish out of a Ranger too.
Tom
perchjerker
03-02-2009, 03:56 PM
probably because it was waitng for a spot on the triuck to take it back.
My buddy went though the same thing with his Lund a few years ago, he ended up towing it there himself from here in Mich. He had to wait a long time too but they did get it back to him in time to start the season. Once they did get around to it, it got taken care of quickly
maidsrone
03-02-2009, 05:16 PM
i had mine sent to them, came back ,scratched,stuff missing and started to leak again,sold it
teamlund
03-02-2009, 10:39 PM
i had mine sent to them, came back ,scratched,stuff missing and started to leak again,sold it
This seems alittle unlikely but I suppose its possible...I may be alittle biased but a company that has been around along as Lund and has such a large following and an outstanding reputation doesnt get to be that way by damaging a returned boat that has been returned to have work done....Or by returning the boat with missing equipment.....just my 2 cents and again I am going to be allitle biased...
BEE JAY
03-03-2009, 12:01 PM
I know you guy's are talking about lund repairs but i have a g3 that needed warrenty work done and i was very nerves about the shipping of my boat. I stripped as much out it as i could. They didn't have to take my motor off but i took my s.s. Prop off, all my elctronics, batteries etc. G3 installed new carpet and went completly through my whole boat. They made sure everything worked before they shipped it back. From cenral mn to cental miz. All i had was some road salt on the trailer. G3 called 3 times and gave me up dates on how things were coming along with my boat. I was very impressed. Now i just need some soft water to try it out. (my boat was a demo alot of people were in and out of it and the carpet got abused badly.)
whitetips
03-03-2009, 01:56 PM
So whats up today. My guess bloodpressure. A man away from his boat when the Erie bite is coming close is got to be a nail biting cluster poo. Dont sign up for any tourney and get an Xbox 360 elite w COD and you should live till its back. Till then I will Read on. :popc1:
maidsrone
03-03-2009, 03:18 PM
i had mine sent to them, came back ,scratched,stuff missing and started to leak again,sold it
This seems alittle unlikely but I suppose its possible...I may be alittle biased but a company that has been around along as Lund and has such a large following and an outstanding reputation doesnt get to be that way by damaging a returned boat that has been returned to have work done....Or by returning the boat with missing equipment.....just my 2 cents and again I am going to be allitle biased...
it went back to lund canada ,not sure if that was the difference,but it was possible
teamlund
03-03-2009, 10:49 PM
That makes alittle more sense...Those canadians are goofy:howdy: J/K
Dacotah Eye
03-04-2009, 04:22 PM
I had a Starcraft that had to go back and my dealer towed it there himself. When it was finished he picked it up and brought it back for me. This is one reason that I bought my Lunds from him. No problems with my Lunds yet.
Thor29
03-04-2009, 09:36 PM
goofy canadians???????
What exactly do you mean? There were one or two lunds built in Canada so i'm quite sure they know how to fix one.
I have talked with a rep from their customer service department but, I'm not sure he is from the warranty department. I was told the boat sat there because the parent company, Brunswick, manages all the shipping. They are claiming it is out of their control.
Tom
OK, if I were to bust your chops just a bit, if I wanted my boat by the 2nd of March, I would have asked and hoped for things to be completed by FEBRUARY, not March. You stated earlier you wanted your boat back in March, March 2nd does not make a full month.
I'd like to say that, because I'll admit I'd like to see Lund meet your expectations successfully. I like good customer service, it would be nice to see you get it.
I'm not sure I agree with the customer service rep relieving themselves of responsibility just because Brunswick manages shipping. It would be nice to think the reason they have chosen Brunswick to manage the transportation logistics of all owned brands is to accomplish better customer service. If they can't do that, they should talk to me, cuz I can implement that solution for them. Most manufacturers are not the best transportation companies. I don't know of a single transportation company that builds a good boat...
I wish you my best in getting your boat repaired and returned in acceptable fasion, but I do think you have specified it would be good to see it ANY time in March. We have a way to go.
tfranjesh
03-05-2009, 09:18 AM
Burr:
Thanks for busting my chops. Your right.....I told the rep that I wanted my boat back by the end of March and it is only the begining. Who knows....maybe they will get it to me by the end of this month. Do you think it is likely? Keep in mind it took 8 weeks to get the boat from the dealer to Lund. I called them several times to check in on the progress. As far as I know, to date the boat has not been touched yet by Lund therefore, I believe it is highly unlikely that they will get it to me on time. Another detail I left out was that I communicated with the rep via email and phone several times late summer and fall in order to get the boat shipped so that I would not miss out on any fishing due to the problem. That is why I had scheduled a drop off date (December 4th) with the Lund Rep and the dealer months in advance. I have never been as detailed and as proactive in my life. I have a paper trail a mile long. Time will tell how his plays out. Where do I draw the line?
Tom
Hot Runr Guy
03-05-2009, 10:16 AM
Is the trailer with the hull? If so, I believe it's time for the WC community to "band together", and get Toms boat back to him ASAP, once the repair is done! It's 950 miles from NY Mills MN to Akron OH, if someone from the Twin Cities are gets it to Hudson WI, somebody from the Eau Claire area gets it to Madison, I'll take it from Madison to South Bend IN. Tom, you take it from there!
tfranjesh
03-05-2009, 11:26 AM
That's funny! I don't know if it is or not. I asked the Lund rep if it was going to be shipped with the trailer and he told me that he didn't know but, he would get back to me on it. He never did get back to me though. The reason that I wanted to know was because if it was not going to be shipped with the boat I wanted to pick it up and store it in my heated garage so that it wasn't sitting out rusting all winter.
Tom
Tfran, thanks for taking my busting lightly, it was meant to be light.
The answer is, I don't know. Like I said, I would LIKE to see you get the boat back as you lined up, I really would. I like to see Lund do well by their owners, hopefully it will happen for you.
Next step is to get it repainted. At this time, it doesn't matter what comes after the paint - it needs to have the paint before anything else can happen. Once they get to yours I know it won't take them long. It's not a job they start today, and finish in a couple months. Once they start working on your boat, the end is pretty close. Then it's transportation again.
Tell you what, you work with them to get the painting done, and if transportation is the issue, you just let us know. I know HRG can put on the miles, and if nothing else, I've got a trailer for it. Just have to put my boat somewhere for a couple days.
Like I said, I hope it gets done on time, I would LIKE to see you get your boat on time, and there is enough time for that to happen.
It's not late yet.
tfranjesh
03-07-2009, 07:48 PM
Burr:
Thanks.......I'm doing my best to keep positive about this. I will keep you posted.
Tom
Tom Franjesh
04-18-2009, 10:49 PM
Just a quick update on my factory repair. I just picked the boat up yesterday morning......it looks better than the day I bought it. Everything is fixed too. Lund has exceeded my expectations on the job that they completed. It is absolutely perfect.
I was really worked up about this situation but, now I wish I wouldn't have been. I appreciate all the comments and advice.
Thank you Tammy for taking good care of me.
Tom Franjesh
cjbrown
04-19-2009, 07:40 AM
Is the trailer with the hull? If so, I believe it's time for the WC community to "band together", and get Toms boat back to him ASAP, once the repair is done! It's 950 miles from NY Mills MN to Akron OH, if someone from the Twin Cities are gets it to Hudson WI, somebody from the Eau Claire area gets it to Madison, I'll take it from Madison to South Bend IN. Tom, you take it from there!
LMAO..You're just itching for a nice road trip, are'nt you?
dcwheels83
04-19-2009, 08:30 AM
I took my 17 foot Pro Sport back to the factory for some hull damage. I was able to leave the motor on since I took it to the factory for the repairs instead of having it transported. Not sure if taking it yourself is an option but saved alot of worries.
twobearlake
04-19-2009, 08:45 AM
Tom,
I'm glad to hear that all went well with the repair. I was looking forward to the WC tag-team towing event though!
TB
big_crappie
04-19-2009, 12:06 PM
Tom,
I'm glad to hear that all went well with the repair. I was looking forward to the WC tag-team towing event though!
TB
Ya me too. I was going to get it from Mills to the cities.....
T Mac
04-19-2009, 06:15 PM
Just a quick update on progress of my factory repair. There hasn't been any progress other than getting delivered to the factory. I dropped my boat off to the dealer on December 4th and it was not shipped for 8 weeks. I sent an email to the Lund rep last week for an update and I recieved an email back explaining that the repairs have not even started. At this point my boat has been gone for 4 months. The boat has always been stored in a heated garage is now sitting outside in Minesota. Open water is coming soon and it looks like I will be missing out on alot of spring fishing. My goal has always been to be reasonable but, I'm not sure what reasonable really is when dealing with the factory. The bottom line is I expected better results than what I'm getting. What do i do?
Tmac.....I would love to hear your opinion on this because you are such a well respected member on this site.
Tom
Tom...
Transportation is your issue. But maybe more customer service at the dealer's end could have been done, too.
My dealership sold a lot of Lunds plus there were good sized dealers west of us. Thus we had Lund trucks trucks coming and going...or at least going past us ...very frequently. That helped a lot.
Plus... we (the dealership) were on a very personally friendly basis with most of the folks in the offices at Lund and were talking with them on the phone almost daily...or at least weekly. We would "remind " them.
Sometimes more personal effort was involved when transportation was looking like a problem
Worst case scenario ever: I got a customer's boat in with a crack in the ring deck at the bow.
The guy fished tournies and needed his boat back in a hurry.
Now, most dealers who are located 895 miles away from NY Mills, MN wouldn't do this...especially for the biggest JERK customer he ever had, but here's what I did.
I called Lund and set it up with the repair shop foreman... then I hooked onto the customer's boat....drove it to NY Mills dropped it off (2am on a Sun) and drove back to Townsend, MT.
We got that boat (and trailer) back in two weeks. (Keep in mind this was not a big old re-paint). Lund reimbursed me for my fuel.
Now...here's the kicker. (grrrrr)
For that effort, the customer said to me: "YOU F-ING OWE ME A SET OF TRAILER TIRES"...and "I'M CHECKING THAT BOAT OVER WITH A FINE TOOTH COMB AND THERE BETTER BE NOTHING WRONG"
(Absolutely a true story!!!)
Also...
When I was a Ranger dealer..it wasn't uncommon for me or one of my guys to drive 200...to 600 miles to get a customer's boat onto a Ranger truck at another Ranger dealer's location so it could get fixed in a timely fashion...or to pick it up after it was fixed.
A dealer has to do some extra work like that if he truly, deeply, wants happy customers. (and then he often doesn't make them happy even after exrtraordinary efforts, anyway).
Now I see you got the boat back and all is well.
Biut....hopefully you enjoyed my tale :) .. LOL
Tom Franjesh
04-20-2009, 05:31 PM
Lund made special arrangements to get my boat back to me. Once I got to the right person it was a breeze.
Tom
I found Crestliner to also be a company that treats their customers well.
I bought a new Crestliner here in Toronto, Ontario back in 1999 and 3 years later I developed a soft spot in the floor. I notified my dealer and he said to just drop the boat off to him when I was finished with it in November and he'd take care of everything.
Only thing I had to do was remove my personal stuff and the dealer did everything else including removing the 90 HP Merc, which they also winterized and stored for me free of charge for the entire winter.
I told him I'd like the boat back in April and he assured me it'd be ready. He shipped the boat down to Crestliner in the States.....Wisconsin I think ?:huh:.....and then called me back in April to say he had the boat back and rigged and all ready for me.
Turns out they'd installed some faulty wood during the original manufacture, but Crestliner replaced the ENTIRE deck plus all new carpet and the boat came back looking like brand new again, all at no cost to me.
Good companies and good dealershsips can sure make a difference.
I'm hoping to receive the same outstanding customer service for my new Skeeter WX1880 & F150 Yamaha that I pick up in about 10 days.
This has been a very interesting thread to follow. :popc1: