View Full Version : St. Croix rods
Fishing Junky
03-26-2002, 06:39 AM
Hey guys. How good is the warrenty on St. Croix rods? Never had to return one before. Cleaned out the basement yesterday and found my rod had broken off about 7inches or so on the end. Ouch. Darn spiders, or kids. Thanks for any help.
lundluvr
03-26-2002, 07:44 AM
I broke one of my St. Croix rods last year. I called them up and told them what happened, that it was entirely my fault and just wanted to know if I could send it in to be fixed. They said send it in and we will mail you a new one free of charge. I did and the following week a brand new one arrived. That is all I will use from now on.
Mr Nailz
03-26-2002, 08:32 AM
I have also had good luck with them. I sent mine in with no reciept or warranty card and got a new rod in just a couple weeks,no questions asked. That's why they are the only rod I will buy from now on.
River_eye
03-26-2002, 08:52 AM
I bought an Avid in 2000 and broke it in 2001. My own fault, snagged it on a tree while walking up a portage trail to a lake and snapped off about 6" off the tip. Sent it in and was sent a replacement for $100 US. $90 for the rod + shipping. Not a great deal if you ask me.
youngeye
03-26-2002, 09:16 AM
Don't tell them how you broke it, just say it broke. If they ask tell them you were fishing. They will replace it for sure if you do that.
Youngeye@netins.net
Email me with any additional questions.
Lund_Dude
03-26-2002, 09:35 AM
I have sent back a couple that were broken due to my fault (including damage due to an accident). I told them the truth and had them repaired/replaced for the cost of shipping. Be honest with them and let them decide how to handle it, they are generally very fair. Remember it is a warranty for manufacturing defects, not an insurance policy against accidental breakage.
River_eye
03-26-2002, 10:07 AM
They say that it doesn't matter what I say, their experts look at the rod and decide whether it was broken by a manufacturers defect. Is this not true? Are there any experts there at all?
If it's true that because of my honesty I had to pay, I think that sucks. Next time.
larry
03-26-2002, 01:16 PM
my cousin gave me a spinning rod he never used. i passed it to my son. the first time he hooked a fish it snapped. he had a store send it in, which i think was a mistake but he didn't ask me as i was out of the country. anyway, St Croix supposedly said it was too old and they wouldn't do anything. it was several years old. i don't know tho that it was ever used. they have great rods but their responses may not be consistent, depending upon who receives the issue. nothing about this incident would make me hesitate to purchase additionsl St. Croixs.
had other rods that broke, sometimes due to my fault,and had a hard time getting them fixed or replaced bought two st.croix rods one broke a year later i called they told me how to ship it and was sent a new one two weeks later.to this day i will only fish with st.croix
Eric,
I have looked at a lot of broken rods, have interviewed the folks as to how, why and when they were broken; and in generall can pretty easily tell if the rod was broken - due to a manufacturing defect - or if it was due to a personal accident.
The types of manufacturing defects show up as a clearly different type of break - compared to the ways that rods break when - stepped on, snapped off in doors, crushed in boat seats etc.
Easy to tell -
Fess up - tell the truth - and get a new rod at minimal cost - if it is a manufacturing problem, or pay a reasonable replacement price - if the rod breakage was your or others faults.
Take care
REW
This is very much - like saying that if you have a head on collision with another car - that ford or gm should buy you another car - because - the front of the car is smashed up!!!
That certainly would make no sense at all in the case of auto repair would it??
Why should a fihing rod manufacturer be responsible for others accidents =- that might affect their produt.
This is just like a rod - that is snapped off by someone tighting the drag way down on a 20 lb test line - on a rod that is rated for 10 lb test - and then trying to free a snag by snapping the rod. The manufacturers fault ??? I don't think so.
Be fair, be honest -- and as your mother used to say - you will be rewarded in the end.
Take care
REW
Husky
03-26-2002, 07:39 PM
Lund-dude and REW
Remember it is a warranty for manufacturing defects, not an insurance policy against accidental breakage".
If this is true, why did you allow them to replace your rods when you admitted it was your fault? If you were denied a warrranty claim and heard of someone else telling of their claim for non manufacturing breakage being honored, wouldn't YOU be upset? This is the issue here. If St. Croix denied ALL warranty claims that were broken by the user, it would sit much better with people. As it stands, some get replacement under warranty, some do not, with seemingly no explaination of why. That sirs, is the crux of the issue here.
River_eye
03-26-2002, 07:53 PM
Makes perfect sense, but hearing so many guys say that their rod was replaced for shipping even when it was their fault, I just start to wonder whether they're lying, or St. Croix's warranty has changed since, or they treat different customers differently.
I bought the rod on recomendation of guys here, actually, my first posts ever on this board were about what rod to buy. I just don't want sombody reading all these replies and buying a St. Croix thinking that it will always be replaced for shipping, like I did then finding out otherwise.
4reel
03-26-2002, 08:19 PM
Had a similar rod that my Grandson who was 3 at the time broke off the tip. They charge 1/2 retail plus shipping and all was well with the world. The truth keeps you in good stead with the company and with your own conscience