Lowrance class action lawsuit

[fedup]

2009 I buy a new unit. 14 months later it fries. I call them and get, "your unit is 2 months out of warranty, but for $586.00 we'll send you a new HDS unit" I got it Sept 27th 2010. Friday that one fries. 14 months. Today I call and get "that unit is only warrantied for 6 months, we can send you a new one for $499.95" I know I'm not the only one. Is anybody out there with a valid story like mine interested in joining in on a lawsuit? Any attorney's want to represent?

[Mpower]

what are they doing illegally?

[ttowne]

guest

With your history I'd be asking for a manager at Lowrance. Tell them your story and it would only seem right that they take care of the problem by giving you a new unit.

[Shellback]

I imagine your first unit wasn't still being serviced, no parts is their usual excuse. I guess when they offered you a new unit at a discounted price, it only received the warranty a repaired unit would get. They want to let on like they are doing you a favor, but not being able to repair a unit a year or two old isn't good business. Then reducing the warranty on a new unit really puts the hurt on someone. They might have some edge's on performance with other brands, but I moved away form them do to issues such as yours.

[K Gonefishin]

what are they doing illegally?

I'd love to hear this one. A warranty is a warranty. You don't like it buy a different product.

BTW- Lowrance/Navico has changed their warranty.

[fedup]

They have changed their warranty. Down to 6 months!!

[K Gonefishin]

They have changed their warranty. Down to 6 months!!

Actually NEW HDS units are two years and they have a 5 year advantage plan on. Nice try spin again.

[catfishkiller]

I'd love to hear this one. A warranty is a warranty. You don't like it buy a different product.

BTW- Lowrance/Navico has changed their warranty.

"You don't like it buy a different product."

I did !!! Never been more happy!

I went through 3 Lowrance high speed transducers, 1 head unit and a 25' ethernet cable all 1-2 months out of warranty.

My 3 new H__d's worked flawlessly, 2 seasons and still going!

catfish

[K Gonefishin]

Good for you.

[Eric_CO]

Classic walleye central 'tude. Love it!!!!! :stick:

[AllenW]

guest

With your history I'd be asking for a manager at Lowrance. Tell them your story and it would only seem right that they take care of the problem by giving you a new unit.



Ya, before I went off and bought another product, I'd give them a call and talk to someone higher up.

Going by what you say, it seems you have a viable complaint, and whether out of warrt or not, I'd think they should work with you on this.

These should last longer than warrt, especially for the money they get for them.

Maybe we get to see how improved lowrance's customer service is now, keep us posted.

Al

[1shooter]

Ya, before I went off and bought another product, I'd give them a call and talk to someone higher up.

Going by what you say, it seems you have a viable complaint, and whether out of warrt or not, I'd think they should work with you on this.

These should last longer than warrt, especially for the money they get for them.

Maybe we get to see how improved lowrance's customer service is now, keep us posted.

Al

I would agree. I had issues with them too but worked with them until they got me a unit that worked properly.

I then quickly sold it and moved on.

[yarcraft91]

I would agree. I had issues with them too but worked with them until they got me a unit that worked properly.

I then quickly sold it and moved on.

That's what I'd do...

To the OP: Let me tell you the best you could expect from a class action suit.
- Lowrance would settle without admitting any fault.
- Lawyers would be paid $millions.
- HDS owners would get maybe $50 apiece.
- By the time you see any money, HDS and the successor models will both be obsolete.

Think differently? Check the history of the Remington faulty shotgun barrel or lawnmower engine false horsepower ratings class action suits.

Not worth the time or effort unless you're the lawyer!

[Manxfishing]

Good luck with that. LOL

I'd love to agree with you. I'm one of those people that are still pissed off about Linda Colt
Ans more then likely the next units we be HB's

But,
I've have had my 520 and LCX-27 for over 3 years
And the only problem has been one of the plastic nuts for the connectors came loose
Easy fix,

I fish 2-3 days a week
And the units are mounted in the back on a tiller (so they do get soaked)
On top of that I fish in the in the rain and snow as well. late March to Dec in Michigan
And the Lowrance units have been flawless
No burnt out units, No gps puck problems, No transducer problems

So I can't see were your have a problem?
Maybe it's bad luck? or maybe there mis used

For me
The units ride in the back seat of the truck
I put them before I fish and remove them when I'm done
A rarely wipe them off and there's been a few times opening the truck door one would fall out and hit the
ground
And still I've yet to have any problems at all.

[K-Line]

Have you checked your power supply? I would check to make sure the voltage isn't dropping too low or spiking when start your motor / charge your batteries or anything else that impacts the electrical system. Two units going bad in the same boat would at least warrent taking a look with the volt meter while activating different systems in the boat.

[Manxfishing]

Have you checked your power supply? I would check to make sure the voltage isn't dropping too low or spiking when start your motor / charge your batteries or anything else that impacts the electrical system. Two units going bad in the same boat would at least warrent taking a look with the volt meter while activating different systems in the boat.

I've had a low batt
For me it just shuts the units off
After i start the motor I can re boot the units just fine
The units do come with a 3 amp fuse to protect them

I'd guess it's a storage problem
Seeing how the units never make 2 winters
Is the unit left out in the boat all winter? or is the unit left in the boat out side uncovered all season?
There's a problem. But it might not be a Lowrance problem. Just my thoughts

[Chris Haley]

So here’s my real name. Not hiding behind an anonymous name or sitting behind my computer with no pants on, talking about things I don’t know about. I have a job, an address and I go to work EVERYDAY. I work hard so I can enjoy life away from the job. I’ve been fishing hardcore for 30 years. I just got to the point in life 3 years ago where I could afford my dream boat. Ranger 620T w/envinrude 150hp, 36 volt trolling motors front and back. I was on the phone yesterday and was flat out told that my unit’s warranty (HDS7) only had a 6 MONTH WARRANTY! I was also told I should have paid the extra $199.95 to extend the warranty out to 18 months! I store my boat inside, leave the on board charger plugged in for the batteries, and store my electronics in my basement (68 degrees)! I live in northern MN, therefore only use my electronics 5-6 months. Between the HDS and the LSS-1, I have close to $2000 into this unit. Divide the cost of the HDS unit ($1199.0 at Reeds) by 6 months and you get $200 a month. I also have an LCX113 next to this unit. Fortunately it’s an older unit and has not given me any trouble. You people out there defending the “warranty” thing, have never had a problem I would guess. If you did you would keep your mouth shut. I tried to talk to someone higher and was told that’s all I’m going to get. What recourse do I have from here??? Tell as many people my story as possible so to save some other hard working AMERICAN the same frustration! As far as issues other than the unit. The unit starting flickering like an old television set Friday when I had my son out for what we thought would be the last day on the water with the boat. After he stuck his biggest Walleye EVER (29”) I look down and the unit is black. God wanted him to catch that fish, and when he had caught it the unit died. I tried turning off and back with no luck. Lowrance told me that they felt sorry for my issues and would knock the repair fee down from $499.95 to $399.95. I had to pay it. It’s already done. 30 years of having ONLY Lowrance on my boat! Now I have to get under my Ranger and take the LSS-1 transducer off and seal the holes, because this new unit will never leave the box by my hand. I hope this doesn’t get dusted as it’s the plain truth that anybody that feels they want to look me up, they can find me to verify. Just google my name. I have a few posts out there on various sites.

[Chris Haley]

Now somebody just brought up a point on another forum. That a 6 month warranty comes on a refurbished unit?? When my 1st unit went out and they told me they would upgrade me for $586.00, they NEVER said that it was going to be a refurbished unit!!! When I got it iin (Sept 27th 2010 in case someone from Lowrance is following this!!!) It was in a box that does not have (still have box in basement if Lowrance is following this!!!) anything on the box saying anything other than it's new!!!! What gives???

[K Gonefishin]

You said you purchased the unit from Reeds for $1199.00 that sounds like a brand new unit not refurbished. NEW units come with 2 year warranty's says so right on the box. Refurbished units come with 1 year warranty's.

Which do you have? and would you fall under the 1 year or 2 year warranty? either way, the rep you talked to is full of :horsepoop: none carry a 6 month warranty

[Chris Haley]

Didn't buy from Reeds. I got directly from Lowrance when previous 14 month old unit went out that only had 12 month warranty. Lowrance upgraded me for $586.00. I used the Reeds reference as example of how much per month I am ending paying to use Lowrance. Figure the $1000.0 unit that last 14 months and the $586.00 to upgrade, and now the $399.95 to whatever this one. I have more than $1199.00 into this unit.

[Chris Haley]

Another twist!!! Seems that since this was a REPLACEMENT from the factory, brand new just like in a store. That it only carries a 6 month warranty!!!! Seems that if you have an issue, instead of fixing the problem. They downgrade you in warranty until you have NOTHING!!!

[KTurner UL]

1 - the best part of being a US citizen? Freedom to choose.
2 - how does this company remain in biz? I dealt with them once in 2004, never again.
3 - HB's are far from perfect but at least their company understands this and stands behind them.

Sure sounds like a LOT of uninvited stress over something that is supposed to be fun.....

[Shellback]

I know many times when companies replace a unit under warranty, the replacement unit only gets the remainder of the original warranty, or 6 months. Normally this would be on a unit replaced free of cost under warranty. Never heard of a company discounting for a new unit and then docking the warranty time. I moved away from Lowrance probably 5 years ago due to a warranty problem. Sounds like things haven't changed that much.

[Mpower]

Chris, I feel bad for your troubles, i do. You have every right to vent and be angry, I would be too...but, remind me what it is exactly you want to sue them over?!?!?!

[Chris Haley]

I know there is no legal recourse worth doing. I do. I just threw that out there since it seems to be such a widespread problem that they should have to change something. It's like I'm on a carnival ride, and can't get off without paying more so that I can get back to where I started. Meaning, I have something in the end to show for it. Otherwise I've spent all this money for absolutely NOTHING.

[Chris Haley]

If if stop now. I have no working depth finder. I have spent $1586.00 for the use of a Lowrance for just over 2 years. And no working depth finder.

[TJEli]

If if stop now. I have no working depth finder. I have spent $1586.00 for the use of a Lowrance for just over 2 years. And no working depth finder.

What was your first unit that you replaced with the HDS? Was it out of warranty?

-Eli

[yarcraft91]

Another twist!!! Seems that since this was a REPLACEMENT from the factory, brand new just like in a store. That it only carries a 6 month warranty!!!! Seems that if you have an issue, instead of fixing the problem. They downgrade you in warranty until you have NOTHING!!!

Your situation sucks, all right. I've never paid Lowrance to send me a replacement unit, only had warranty replacements, so I'm curious.

The new-in-box HDS they sold you as a replacement- were there any warranty papers in the box you got? My Lowrance manuals have the warranty statement right in the owners manual. Unless your replacement came with paperwork to show a different warranty period, I can't see where the text of Lowrance's warranty justifies anything other than a full-term warranty if you were "the first person who purchases this product as a consumer item" and you can produce a sales receipt.

[Chris Haley]

1st: The 1st unit was a 7200c. Bought new from Reeds. 14 month's later the screen fried. Called Lowrance and that's where it all started. Couldn't really expect Jeff Arnold to do anything for me after I had already contatcted Lowrance. That wouldn't be right.

When I called this morning about the 6 month thing. I was told that the factory replacement I had been upgraded to only came with a 6 month warranty. I asked him if the factory replacement was any different than the units sent out to retailers, he said no. I then asked the same question. How come mine isn't backed with the same warranty as they guy who bought it from a retailer if it's the exact same model. He told me that's the way the program works. I'm thinking of those commercials offering a special extra something to a new customer while the old customer gets nothing for the same service.

[TJEli]

1st: The 1st unit was a 7200c. Bought new from Reeds. 14 month's later the screen fried. Called Lowrance and that's where it all started. Couldn't really expect Jeff Arnold to do anything for me after I had already contatcted Lowrance. That wouldn't be right.

When I called this morning about the 6 month thing. I was told that the factory replacement I had been upgraded to only came with a 6 month warranty. I asked him if the factory replacement was any different than the units sent out to retailers, he said no. I then asked the same question. How come mine isn't backed with the same warranty as they guy who bought it from a retailer if it's the exact same model. He told me that's the way the program works. I'm thinking of those commercials offering a special extra something to a new customer while the old customer gets nothing for the same service.

So your first unit was 2 months out of warranty and Lowrance went above and beyond the warranty conditions and offered you a current model replacement for a greatly reduced price. Because of the "good will" discount the replacement unit had a 6 month warranty (which I am certain was either stated to you or in your paperwork). If you would have paid retail for a new unit it would be covered for 2 years.

Dont get me wrong, it really stinks that you have had bad luck with a couple units. I would be upset too. I just do not see where Lowrance has done anything wrong here. Did you ask what it would cost to fix your HDS?

-Eli

[Chris Haley]

So after $1586.00 over 2 years and nothing in the end to show for it, you would sit here think nothing's wroing?

[Chris Haley]

That discounted $399.95 is just to repair it. Not a new one.

[Longhorn21]

I went away from Lowrance because of this kind of stuff. You have a right to be frustrated. I would work with them as best you can and then sell the Lowrance and go with HB. I did, and I couldn't be happier!

[Captains Chair]

Chris, I'm sorry you have had the issue you have with your Lowrance products. With that said, Isn't a warranty a warranty?

While your experience with Lowrance has in your opinion not been the way you wanted it to be, They have as others have said, they went beyond their warranty by offering you other options. You may not like those options and thats your prerogative.

I you move to another company as you have said, I would research their warranty and their service on units. I would also ask how long they will service a unit bought today and for how long. I would also ask how they deal with out of warranty products and if they give new replacement units for out of warranty products.
If you or anyone else believes that other companies don't have issues with their products dream on. The proof is here on the board if you care to research it.
As I said above, I'm sorry you have had issues. But a warranty is for a specific time line and you should be aware of that when you purchase a product. If the product fails outside the warranty, You should not be Entitled to anything.

Hope your next purchase works out better for you. Do your research.

Chair

[perchjerker]

Chris, I'm sorry you have had the issue you have with your Lowrance products. With that said, Isn't a warranty a warranty?

While your experience with Lowrance has in your opinion not been the way you wanted it to be, They have as others have said, they went beyond their warranty by offering you other options. You may not like those options and thats your prerogative.

I you move to another company as you have said, I would research their warranty and their service on units. I would also ask how long they will service a unit bought today and for how long. I would also ask how they deal with out of warranty products and if they give new replacement units for out of warranty products.
If you or anyone else believes that other companies don't have issues with their products dream on. The proof is here on the board if you care to research it.
As I said above, I'm sorry you have had issues. But a warranty is for a specific time line and you should be aware of that when you purchase a product. If the product fails outside the warranty, You should not be Entitled to anything.

Hope your next purchase works out better for you. Do your research.

Chair

I bought a Humminbird 997ci a few years back and asked. The person told me they will be able to service thier units for a minimum of 7 years after they go out of production.

I thought that was reasonable...

[Manxfishing]

Chris,

I'm soory about your nightmare
Seems the older unit that you have is doing fine and it's just a issue with the newer HDS

Just so you know
At one point Lowrance did have great service
And Linda colt was the main reason. But they fired here for taking care of everyone
Knowing that and hearing stories like yours will be the main reason my next units are HB's

I'm happy with the older Lowrance units that I do have
But there's no way I what to re live your nightmare.

Best of luck in the future

[1shooter]

Chris, I'm sorry you have had the issue you have with your Lowrance products. With that said, Isn't a warranty a warranty?

While your experience with Lowrance has in your opinion not been the way you wanted it to be, They have as others have said, they went beyond their warranty by offering you other options. You may not like those options and thats your prerogative.

I you move to another company as you have said, I would research their warranty and their service on units. I would also ask how long they will service a unit bought today and for how long. I would also ask how they deal with out of warranty products and if they give new replacement units for out of warranty products.
If you or anyone else believes that other companies don't have issues with their products dream on. The proof is here on the board if you care to research it.
As I said above, I'm sorry you have had issues. But a warranty is for a specific time line and you should be aware of that when you purchase a product. If the product fails outside the warranty, You should not be Entitled to anything.

Hope your next purchase works out better for you. Do your research.

Chair

X2 what chair said. Why would you expect your Lowrance to last longer then 14 months?

[Chris Haley]

What was I thinking that a unit costing $1200.00 should last more than 14 months.

[Chris Haley]

You're right! Lowrance did go above and beyond to make sure I was taken care of for at least 14 months!!

[Chris Haley]

I'll just massage my butt and go away now. YEAH RIGHT!!!!!

[solangler]

Chris,
Your warranty was expired, what do you expect them to do, they allready went above and beyond their obligation, I would have told you; sorry Buddy, why are you carrying on? ask yourself, how would Ford, Dodge or Chevy treat you under the same circumstances? and why should lowrance treat you any differently?

[tugger]

I think the main issue here is that this guy had issues with more than one unit in succession. For Lowrance not to recognize this it hurts both the end-user and Lowrance as he is out a sizable amount of money with no working product and is very likely to try a different brand because of it. Warranties and employees with jobs to spew policy do not cover common sense issues like this, People higher up the food chain do!

[Chris Haley]

For all you warranty black and white people.

Get off my back!! Is my story the norm? NO! Does that make it right for Lowrance to blow me off? NO! Does that mean I should just take it? NO!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Chris Haley]

Waited all day for the call back the person at Lowrance said I'd get today. Guess I'll be back on the phone at 8:30 am tomorrow.

[AllenW]

Probably, because when people spend a lot of money (which is harder for some than others) it's kind of expected/wanted that the merchandise will last a lot longer, and work the way it's supposed to, than a couple months over the warranty period.

I feel for you, Chris, but there isn't a good solution, I'm afraid. You got the short end of the stick on this one, it looks like. :sad:

Juls


That's it in a nutshell imho, I tend not to buy things that last till the warranty runs out then dies, I got the same doo-doo when my three transducers went out just a few months after the warranty ran out, even when they admitted they had problems with them, they still wouldn't try to work something out.

Appears they were no good then, and now.

I'll buy HB next time.

Tough go, no answers for ya, but I hope you get something figured out.

Al

[bob690]

Solangler,GM,FORD AND,DODGE have 3yrs 36000 ml warranty and 50000 on drivetrain.I see a lot of cement roads,bad building practices in both commercial and residential.I do not see much of warranty in construction that comes close to the big 3.I have had 10 GMC Trucks and not a problem with one of them.
As far as lowrance products my buddy bought 2 hds 8 and has had problems with both.I was going to buy 2 of hds 10s this coming year,but I just changed my mind.I had problems with a couple of there units and Linda got them fixed for me,now they can't be fixed.It makes you think what kind of people are running that company.I have had 7 Lowrance products, not anymore
I don't think you will get a lot of good answers on this site,there is a lot company pro staff that get lowrance products at a reduced price.


bob690

[tugger]

"I don't think you will get a lot of good answers on this site,there is a lot company pro staff that get lowrance products at a reduced price."


Bob, It's funny you mentioned that because you can almost smell it in some of the posts.

[solangler]

For all you warranty black and white people.

Get off my back!! Is my story the norm? NO! Does that make it right for Lowrance to blow me off? NO! Does that mean I should just take it? NO!!!!!!!!!!!!!!!!!!!!!!!!!!!

Chris, I recently sold my Lowrance unit and went to HB, I believe they are just as good a unit, they got some better features than Lowrance, and some drawbacks, they are much more user freindly,
shake the dust of your feet, make the switch and enjoy an awesome unit with the Humminbird 998 or 898 or 1197 or 1198, your fighting a loosing battle, and will only end up stressing yourself, only you will feel it.

[Juls]

Bob, It's funny you mentioned that because you can almost smell it in some of the posts.

Hmmmm...I really don't see anyone that is on their pro staff listed here in this thread.

I could be wrong, as I don't know ALL of their Pro Staff, but no one jumps out at me as being sponsored by them.

Just because someone supports the company in a thread like this doesn't necessarily mean they are on their pro staff. :lovit:

Juls

[Chris Haley]

After thinking more about this, I want to put out scenario you might relate to.

You buy a new Ford pick up, $25k. Before this you could only afford used ones. You drive it around proud as heck. 2 months out of warranty the motor falls out of your new Ford. You call Ford and they say "hey, your warranty ran out 2 months ago. But pay a trucker to send us your truck, along with a check for $12,500.00. We'll send you a new one." Hey you're getting a new truck and the old one was just a fleuck so your happy. 10 months later the motor falls out of this one! You call Ford thinking it's covered right it's within the normal warranty period. NO! That truck was a factory replacement and was only covered for 6 months. Now tell me Solangler how you would be feel, Ford went above and beyond so I'm just going to take it???????????????????????

[Chris Haley]

Listen people. I've been fishing hardcore for 30 years. I have sponsors. As an angelr with sponsors. When issues like this arise. You avoid them like a plague!!!!!!!!! I do not think that a single Lowrance pro-staffer has responded to this post. This is me against Lowrance and I am squeeking as much as I can because I have been done wrong. Leave the instituiton of Walleye Central and the good pros that work so hard for the LITTLE compensation out of it PLEASE!

[1shooter]

Chris....your situation sucks but your going to give yourself a heart attack at this pace.

Shoot me a PM and I will give you some contacts from when I was dealing with my Lowrance issues.

[BroadwayBill]

Chris have you asked your self if you got two faulty products back to back or may if there be something in your setup that is now causing your units to go out? I haven't had to deal with Lowrance for warranty and feel for you as I can understand what seems to be terrible luck. I do understand that we all expect things to last beyond their warranties but some times they don't. When somebody tells me that they have went through 3 transducers in their boat and the guy next to him fishes as much or more and hasn't had a single issue really makes me scratch my head and wonder if their isn't something wrong with his setup. When it happened to me the second time I would really have to question if their isn't something wrong here and not just with the product. I understand that IT CAN happen and I am the first person that would rather pay the banker than the mechanic. I would rather use the rebate and get a new unit than fix the old one, but I would defintely look in to the cause of the problem. Power surges or even a lack of power can cause problems long term.

Sorry about your luck.

Bill

[Chris Haley]

I hear what you're saying. I fish 10 tournaments a year. More than half of these we pull our boats up on shore for weigh-ins. Given this and the sand, I expect to go through transducers! But screens flickering and going blank on $1000.00+ units, not my fault!!!!

[AllenW]

Nothing wrong with the boat Bill, lowrance said they had multiple problems with that run of transducers and changed transducers, the 2 replacement ducers have worked well on the 27C's since then and I'm tossing the 510C and buying a HB flasher instead.

Al

[Chris Haley]

A woman from Lorance called me at 11:30 am CT. She could only back up what the tech sup. said. She did say she would forward on to the next level because there was no swearing or name calling. So now I wait for the "next level" phone call.

[Chris Haley]

I'm not going away!!!! I hope I do not have to go to the home sport and travel show and hand out 10,000 printed stories!!!! I'll be the guy walking back and forth in front of the civic center like one of the "Occupy America" people. But hey, that's what it's come to.

[K Gonefishin]

Chris you seriously need to chill and act like an adult. We know your angry but acting like a spoiled rotten 10 year old won't get you anywhere in life. If Lowrance sees this thread do you think they will want to help you? I would think finding a contact at lowrance through a back door quietly will do more for you then whining in an open forum.

When I have issues with something the first thing I do is find someone in the know and try and find my way to get my issue resolved (which I do every single time) not cry online about it.

From this point forward Chris Haley will be known as the guy who whined on walleye central about his broken lowrance like a little kid who had his favorite toy broken. To be honost you sound like your off your rocker.

How about the guy who's 20K outboard motor blows up 2 months after his 1 year warranty and has to pay 5K for a powerhead. I don't see them crying. Or how about the guy who buys a 65k Lund who's hull splits on Lake Erie but because he's the second owner Lund won't fix it.

In comparison....spilled milk.

[hempbake1]

Feel your pain chris, and you should be able to cry and whine and call bull on lowrance for their still subpar quality and minimal warranty help. Lowrance chose to have their stuff built using cheap crystals in their transducers( was told they would save 7.5 cents on each one) and their stuff is put together in mexico. Going back to all the faulty units and lame excuses would take hours to list. I had my issues with lowrance and they have been posted before. Many issues after being a faithful user of their products for years. When i had numerous issues I was told to go suck eggs till I stomped my feet and threw a tantrum. Fix this issue with your WALLET! Stop buying their products and change to a brand that works. That's what i did 2 seasons ago and have not had 1 single issue my new HB units. Not one!

[A Veteran Pro]

I know the person who posted this. In my opinion he is a credible hard, working person and not a complainer. I certainly believe he has a validhas a valid issue here. For the record, I am not sponsored by Lowrance or Humming Bird. Am I biased? Possibly, for I too have had failed units. One of which failed in August of 2009 and I did not get around to doing anything with it until May of 2010. At which point the warranty was expired. The other unit failed in the summer of 2010 and I did not want to buy another unit as a replacement as no parts were available. During that period I had to have 6 transducers replaced. 4 of which were covered.
In my opinion and obviously Mr. Haley's? Lowrance is not the company it once was. Both in the quality of the manufactured product and in their service commitment beyond the sale. Left unchecked, that type of reputation in today's economic climate can be fatal to a companies continuance. As a Sales Manager myself I can speak from experience on that. Other anglers I know? I have already observed a noticeable preference shift in the brand they now use. Next year I may be one of them.
I do hope Lowrance and Mr. Haley get their issues resolved in a positive manner. As for me? I have two expensive failed units on the shelf in my shop that I guess I will just eat. The funny thing is though? I still have two old flashers that I occasionally use for ice fishing. Those flashers are from the late seventies and early eighties sitting right along side of my failed newer units. I do find it a little ironic that these flashers and their transducers still work perfectly...
Good luck Mr. Haley. You deserve a little in my opinion.

[A Veteran Pro]

Chris you seriously need to chill and act like an adult. We know your angry but acting like a spoiled rotten 10 year old won't get you anywhere in life. If Lowrance sees this thread do you think they will want to help you? I would think finding a contact at lowrance through a back door quietly will do more for you then whining in an open forum.

When I have issues with something the first thing I do is find someone in the know and try and find my way to get my issue resolved (which I do every single time) not cry online about it.

From this point forward Chris Haley will be known as the guy who whined on walleye central about his broken lowrance like a little kid who had his favorite toy broken. To be honost you sound like your off your rocker.

How about the guy who's 20K outboard motor blows up 2 months after his 1 year warranty and has to pay 5K for a powerhead. I don't see them crying. Or how about the guy who buys a 65k Lund who's hull splits on Lake Erie but because he's the second owner Lund won't fix it.

In comparison....spilled milk.

Perhaps you should reread you own reply and take some of the venom out of it... It sounds like Mr. Haley already has exhausted the avenues you recommend. You are wrong about this individual.

[K Gonefishin]

Perhaps you should reread you own reply and take some of the venom out of it... It sounds like Mr. Haley already has exhausted the avenues you recommend. You are wrong about this individual.

Whatever Vereran Pro. Venom or no Venom at least I'm signed in and I'll do my shooting from the hip as a logged in member unlike 90% of the people on walleye central. Sorry the truth sucks for you and Chris.

I feel Chris's pain, I've had stuff break on me as well It sucks. All I'm saying is grow up a little bit about it. maybe a little more proffecional reply THEN even send the reply to Lowrance stating look at all these other guys who had problems? something along those lines.

Ever heard the term you catch more bees with honey? Not gonna happen the route he's taking Mr Veteran Pro.

[A Veteran Pro]

Whatever Vereran Pro. Venom or no Venom at least I'm signed in and I'll do my shooting from the hip as a logged in member unlike 90% of the people on walleye central. Sorry the truth sucks for you and Chris.

I feel Chris's pain, I've had stuff break on me as well It sucks. All I'm saying is grow up a little bit about it. maybe a little more proffecional reply THEN even send the reply to Lowrance stating look at all these other guys who had problems? something along those lines.

Ever heard the term you catch more bees with honey? Not gonna happen the route he's taking Mr Veteran Pro.

With a Ranger Boats Logo next to your so called sign in handle? You might want to be careful what you say and how you say it here. Or are we to assume you are a spokesman for Ranger Boats? That your venomous stated replies are also the opinions of Ranger Boats as a company? Personally I find that your showing the Ranger Boats logo next to your opinionated replies offensive.

I think you just learned son, why when something controversial need to be said, "A Veteran Pro" is sometimes handle enough.

[K Gonefishin]

Don't assume anything you know what they say about that. :bangin:

The boat I run has no representation of me or my opinion, you know what they say about opinions don't ya, but just to make you feel better I changed my logo to a ham sandwhich which happens to be my favorite, similar to my favorite boat the Ranger :grin:

I write a check for my boat every month so I don't have to be careful what I say...which is more than you can say for yourself sir.

Offensive, ohh you mean truthful. I would call you delusional.

[solangler]

After thinking more about this, I want to put out scenario you might relate to.

You buy a new Ford pick up, $25k. Before this you could only afford used ones. You drive it around proud as heck. 2 months out of warranty the motor falls out of your new Ford. You call Ford and they say "hey, your warranty ran out 2 months ago. But pay a trucker to send us your truck, along with a check for $12,500.00. We'll send you a new one." Hey you're getting a new truck and the old one was just a fleuck so your happy. 10 months later the motor falls out of this one! You call Ford thinking it's covered right it's within the normal warranty period. NO! That truck was a factory replacement and was only covered for 6 months. Now tell me Solangler how you would be feel, Ford went above and beyond so I'm just going to take it???????????????????????

Chris, I drive Dodge:))) I would be devastated if my motor fell out on me, I would be even more delighted that they went above and beyong their obligation to replace the truck for half price with a new one, then I would again be bumbed when it blows up again, and I would hope beyond hope that they would again; replace it for half price, if not? it would suck, just like it does for you. but hey; sometimes in life we get a bad apple, try a different brand if you don't like the taste of the current apple! I would not feel entitled to a new truck because I thought I had warranty, and actually did not, They did infact go beyond their obligation, I would be thankful for that. Sooner or later it will come to a point where they say, enough is enough.

Good luck Buddy! try a brand new Humminbird 998c SI, they are awesome units, and their warranty is 2 years, plus they got 24 hour customer service,

[dutchboy]

I say, go get 'em!! :grin: I thought the thread a few years ago about the Targa boat was entertaining as ****. I don't recall how it was settled but it sure was fun watching it get batted back and forth. That guy had a legit complaint and you probably do also.

Don't take my post wrong Chris..............I feel sorry for you and hope you get the results most of us feel you should get. Just persist, pretty soon the sponsored boys will ignore the post and only the everyday anglers will be following it. But then again, we are the guys Lowrance needs to make happy. :grin:

Go get 'em!!! :cheers:

[Captains Chair]

Chris you seriously need to chill and act like an adult. We know your angry but acting like a spoiled rotten 10 year old won't get you anywhere in life. If Lowrance sees this thread do you think they will want to help you? I would think finding a contact at lowrance through a back door quietly will do more for you then whining in an open forum.

When I have issues with something the first thing I do is find someone in the know and try and find my way to get my issue resolved (which I do every single time) not cry online about it.

From this point forward Chris Haley will be known as the guy who whined on walleye central about his broken lowrance like a little kid who had his favorite toy broken. To be honost you sound like your off your rocker.

How about the guy who's 20K outboard motor blows up 2 months after his 1 year warranty and has to pay 5K for a powerhead. I don't see them crying. Or how about the guy who buys a 65k Lund who's hull splits on Lake Erie but because he's the second owner Lund won't fix it.

In comparison....spilled milk.

Agreed,

I have to say also that you (Chris) have made your point on this subject. Time to move on and either accept what Lowrance offered. Again, Your unit was OUT of warranty, and anything they have offered is more than they have to do. They offered you a solution. Take it or move on.
Do you think any one on this board is not understanding of your situation? Products fail, if that's an on going issue with your purchases from Lowrance, Move on. Buy from another vendor. It is really that simple.

IMHO K Gonefisin is right. You are sounding like a child. But hey, to each their own.

What is it you are actually hoping to achieve by this continued triad??

Chair

[K Gonefishin]

I say, go get 'em!! :grin: I thought the thread a few years ago about the Targa boat was entertaining as ****. I don't recall how it was settled but it sure was fun watching it get batted back and forth. That guy had a legit complaint and you probably do also.

Don't take my post wrong Chris..............I feel sorry for you and hope you get the results most of us feel you should get. Just persist, pretty soon the sponsored boys will ignore the post and only the everyday anglers will be following it. But then again, we are the guys Lowrance needs to make happy. :grin:

Go get 'em!!! :cheers:

I hope your not talking to me. I'm not sponsored by Lowrance.

[Mpower]

changed my logo to a ham sandwhich .
:rotfl:

Chris, your ranting and raving is likely hurting your chances of getting your unit repaired for free. That's what you're asking for right? That would be a dangerous precendent for them to set. But, if you do want to go that route, tell your story on their facebook wall...that'll get their attention faster.

[perchjerker]

this is heading for the bone orchard.

fair warning.

I do like Kevins ham sandwich though LOL

[Shellback]

Kgone and others, Calling people names is not permitted here, you should know that. If you don't like the thread, don't read it!

[Shellback]

I say, go get 'em!! :grin: I thought the thread a few years ago about the Targa boat was entertaining as ****. I don't recall how it was settled but it sure was fun watching it get batted back and forth. That guy had a legit complaint and you probably do also.

Don't take my post wrong Chris..............I feel sorry for you and hope you get the results most of us feel you should get. Just persist, pretty soon the sponsored boys will ignore the post and only the everyday anglers will be following it. But then again, we are the guys Lowrance needs to make happy. :grin:

Go get 'em!!! :cheers:

Actually, I believe the fellow with the Targa was finally taken care of by Tracker. Sometimes the squeaky wheel gets the oil.

[perchjerker]

Actually, I believe the fellow with the Targa was finally taken care of by Tracker. Sometimes the squeaky wheel gets the oil.

it was not a Targa

It was a Tundra

they are quite different boats.

it was a friend of mines boat that had the issues.

[dutchboy]

Thanks for the correction. I didn't think Targa was right but I couldn't remember Tundra for some reason.

[Hawker]

this is heading for the bone orchard.

fair warning.



Kind of my sentiments about 5 pages ago PJ!! Bashing, more bashing, name calling etc! I really see nothing positive coming of it at this point!

[1shooter]

I would get rid of the name calling too......

Then let Chris start a new thread with the historical facts and keep us updated on the progress

[TAH]

I have been dealing with Lowrance for a while now and a couple years ago they were having problems with moisture in the units, I was told the screen seal would leak if any pressure was applied to the screen. Anyway I am not imagining anything when I say I have sent back, between my HDS 7's and HDS 10's that I sent back over a dozen (14 to be exact)units in a 2 year period.

I'm sure someone might think I am full of B.S. but there are many people that know me that can attess to my bad luck with Lowrance.

I am not telling this for any other reason than to say, "at NO time was I EVER treated badly by this company", PERIOD. They bent over backwards to get me units if I was tournament fishing and Ron from Lowrance always helped without any issues and traded, without any question any units I was having problems with, ON SITE.

Someone might ask, " Don, why would you stick with Lowrance?" Its because the way they treated me, FANTASTIC.

Now I can't say it will always be this way but so far it is. If at anytime they treat me wrongly, I will be checking out HB.

I think it sucks what happened to some people and I know it happens to alot of others. But it hasn't happened to me and I have had ALOT of conversations with them regarding replacements, probably more than just about anyone else here.

No, they do not sponsor me, I just wanted to add a positive note to a great product that had a major glitch.

Chris, that stinks what happened but it is only one side of the story, good luck:cheers:

[Edgewalter]

Chris,If you think you been wronged then go for it. I keep hearing that a one year warranty is good for something you pay $1500 plus for which in my opinion sucks. Some people say that the electronics are under extreme conditions but that is crap. I have electronics on my truck which sets outside. I have electronics on my tractors that take way more abuse than a boat yet are covered longer than lowrance would even think of.
Scream loud,this site is being watched by lowrance and there sponsors.
Good Luck and switch to HB

[KTurner]

...amazing the passion walleye anglers have and our dependency on our electronics.... While this situation seems like a case study of biz gone bad combined with just plain horrible luck, this thread really shines a spotlight on just how loyal, dedicated, motivated and addicted to our GPS/Sonar units.... as an offshoot it's fun to see and be a part of the evolution of walleye angling.... It's not that long ago you'd line up landmarks like tall towers or unique tall pine trees once you found that non-stop rod bending action.

Although some board rules may have been bent in this thread if you sit back, relax (sorry, hard for you Chris) and feel the energy that comes from the passion it's truly something we all should try and harness to better this great past time we love... if you haven't noticed there's an ever growing population of people that don't understand the joys that come from time on the water with friends and walleyes....

Good luck to ya Chris...

[1shooter]

Another thing to keep in mind this isnt just about someones opinion of how a product works.

It comes down to our hard earned money. In this situation a fellow fisherman has spent some pretty significant cash and in order for him to get a working unit he needs to spend even more.

Emotions run high when it comes to our money that we work very hard for.

[Juls]

The vote is in and this thread is moving to the Boneyard due to name calling, antagonistic bashing, etc....Please be civil when posting here. It's really that simple.

This thread has run its course and a new one can be started. We will watch that one a little more closely though so as not to let it get as out of hand as this one did.


Juls