Lowrance Class action lawsuit

[Chris Haley]

Well fair is fair! I came on here and told everybody how mad I was. Now I'm coming on here to tell everybody about the phone call I just got. Seems that after a closer look. My unit was one of the very 1st ones made that had bad seals in the screen. They are sending me a brand new unit and extending the warranty out an additional 6 months to cover the next open water season.

This is a fair resolution to my issue and I no longer feel that Lowrance owes me anything pertaining to this issue!!!

Sure glad I didn't just lay down and take it!

Thank you Lowrance!!

[rdbalmer]

Good for you! It is really too bad it had to get to the point that it did. I am glad to hear that Lowrance stepped up to the plate and took care of you. Rob

[tythepilot]

Do you think the outcome is a result of the discussion on this forum? Good to hear everything worked out in the end! It was interesting reading your thread.

[Mpower]

Thanks For the update. Good for you, glad it worked out in the end!!

[Hawker]

That is good news Chris, I am glad for you! Lowrance has made some big strides in customer service over the past two years and this is yet another fine example of how they are actually treating the end user!! Glad to hear that it worked out this way and sorry that it took this amount of time and effort on your part to get the issue resolved!! :rockit::rockit::rockit:

[K Gonefishin]

As I said you catch more bees with honey. Glad that everything worked out for you. :rock-on:

[Shellback]

So Chris did you use some honey on Lowrance, or did they just happen to change their mind, (maybe some bad internet mojo) and contact you regarding a new unit?

[perchjerker]

sounds like he had to pull some teeth to get it taken care of

I really wouldnt call that great customer service.

never should have come to this in the first place

glad you were taken care of in the end

[tugger]

Well

I'm glad it all worked out in the end. I agree with perchjerker and others, should have never taken that long.

[whofan]

Something to take into account when shopping for electronics.

[KTurner]

...people have a short memory...

Glad it tilted your way in the end. Now get rid of it while it's still worth something or you'll be back on hear raising EVERYONE'S blood pressure.... Seriously, get out and enjoy the graph. Anything made by humans is bound to fail and then the fun customer service travails begin, oh boy... The clock is ticking from the time it leaves the package. It's called reality, deal with it..... Debby Downer

[rwl]

Unfortunately I had two units fail also. One LMS 522 was bought in Feb. Installed in April and failed the next May, it had water inside it. Was out of warrenty by 3 months no help except to buy a new one at a reduced cost. Was told six month warrenty on a replacement. I was fishing the next day and decided to go get an HDS for about $200 more, but a better unit and two year warrenty. Would have bought Hummnbird but with the transducers already mounted it was so much easier to put another lowrance on the boat. fast forward one year and 2 months, HDS unit failed, water inside. I called and expressed my displeasure politely, and was told sorry it happened to two unts in two years. the HDS would be covered of course and due to the continued problems they would replace the 522 also for a very reduced price with another HDS 5.

Two months later I bought a new boat and put on a HDS 5 and HDS8. It sucked to have problems with them, but it seemed they had changed over the last year on how they handle CS issues. Now with two years warrenty, and I will probably extend them if issues keep cropping up I feel comfortable with Lowrance but I think they still have a way to go with getting customers back and treating them right. Hopefully they continue to improve.

I had as many issues with Humminbird in the past, but they were handle better by CS, but the equipment continued to fail so I switched to Lowrance back in the 90's, seems things go full circle.

[1shooter]

That is good news Chris, I am glad for you! Lowrance has made some big strides in customer service over the past two years and this is yet another fine example of how they are actually treating the end user!! Glad to hear that it worked out this way and sorry that it took this amount of time and effort on your part to get the issue resolved!! :rockit::rockit::rockit:

This is good new! We/US fisherman work way to hard for our money to have equipment fail on us.
When I finally got lowrance unit to work I sold it on ebay and now have a unit that works.

[Jerryv]

How does this relate to a class action lawsuit? :confused:


Jerry

[locomoto]

How does this relate to a class action lawsuit? :confused:


Jerry

He had a thread that got nuked a few days ago titled the same thing. It was about how Lowrance Customer Service was giving him the bone. This is a sequel to that one. I think it's in the BoneYard if you wanna check it out.

[TJEli]

Something to take into account when shopping for electronics.

Your right. You should take into account that Lowrance went above and beyond their warranty 2 times for this customer.

-Eli

[K Gonefishin]

Your right. You should take into account that Lowrance went above and beyond their warranty 2 times for this customer.

-Eli

Ding ding ding :exactly: without linda colt I might add. Alot of people saying since she left....stuff.

[Shellback]

Your right. You should take into account that Lowrance went above and beyond their warranty 2 times for this customer.

-Eli

Not sure about that. They offered him a discount on the first replacement unit. People seem to think Lowrance is being a God or something, offering big discounts to customers on replacement units when they will no longer repair that product. Did anyone consider they eliminated the middle man and dealer and sold direct to the customer? Their profit margin on the replacement unit sold direct to the customer was probably more than when they sold the original unit to a distributor or retail outfit. Plus when they sold the customer a "New" replacement unit, they also reduced the warranty on the new unit from 1 year to 6 months. Doesn't give me a warm and fuzzy feeling about how great they are.

[perchjerker]

Not sure about that. They offered him a discount on the first replacement unit. People seem to think Lowrance is being a God or something, offering big discounts to customers on replacement units when they will no longer repair that product. Did anyone consider they eliminated the middle man and dealer and sold direct to the customer? Their profit margin on the replacement unit sold direct to the customer was probably more than when they sold the original unit to a distributor or retail outfit. Plus when they sold the customer a "New" replacement unit, they also reduced the warranty on the new unit from 1 year to 6 months. Doesn't give me a warm and fuzzy feeling about how great they are.

and dont forget it took them all that time to finally realize he had one of thier defective units in the first place that caused all this grief to begin with.

[Captains Chair]

Not sure about that. They offered him a discount on the first replacement unit. People seem to think Lowrance is being a God or something, offering big discounts to customers on replacement units when they will no longer repair that product. Did anyone consider they eliminated the middle man and dealer and sold direct to the customer? Their profit margin on the replacement unit sold direct to the customer was probably more than when they sold the original unit to a distributor or retail outfit. Plus when they sold the customer a "New" replacement unit, they also reduced the warranty on the new unit from 1 year to 6 months. Doesn't give me a warm and fuzzy feeling about how great they are.

For them to do anything at all on units that are out of warranty should make anyone take note. Tell me another company thats goes this far for their customers on a product that is OUT OF WARRANTY. It's not how much money that they are making on a replacement unit that should be the concern. Why would I care how much they are making as long as I am being taken care of.
IMO They went much farther than most any electronics manufacturer out their. If anyone knows of others companies that offer the same or better when dealing with their warranties, please share so we can all give them the kudos they deserve. Again, every one can see this as they choose, this is JMO. :thumbsup:

Chair

[Shellback]

For them to do anything at all on units that are out of warranty should make anyone take note. Tell me another company thats goes this far for their customers on a product that is OUT OF WARRANTY. It's not how much money that they are making on a replacement unit that should be the concern. Why would I care how much they are making as long as I am being taken care of.
IMO They went much farther than most any electronics manufacturer out their. If anyone knows of others companies that offer the same or better when dealing with their warranties, please share so we can all give them the kudos they deserve. Again, every one can see this as they choose, this is JMO. :thumbsup:

Chair
Here's one. A unit 5 years old that Humminbird actually can repair. Instead of leaving the customer to throw the unit in the trash or be forced to buy a replacement. Humminbird customer's out of pocket expense? Zero!

mtbdave3
Trophy King
Join Date
Oct 2011
Location
Horn Lake, Mississippi, USA
Posts
250
hummihbird waranty


humminbird waranty service can't be beat. they are goining to fix my 787c2 that is 5 years old for free!!!!

[perchjerker]

For them to do anything at all on units that are out of warranty should make anyone take note. Tell me another company thats goes this far for their customers on a product that is OUT OF WARRANTY. It's not how much money that they are making on a replacement unit that should be the concern. Why would I care how much they are making as long as I am being taken care of.
IMO They went much farther than most any electronics manufacturer out their. If anyone knows of others companies that offer the same or better when dealing with their warranties, please share so we can all give them the kudos they deserve. Again, every one can see this as they choose, this is JMO. :thumbsup:

Chair

you are ignoring the fact that sold him a defective unit with a bad seal to begin with. They knew these units were bad. It took them all this time to even bother looking up the serial number, once they did they replaced it. They knew they were in the wrong by selling him the darn thing in the first place.

[Captains Chair]

Here's one. A unit 5 years old that Humminbird actually can repair. Instead of leaving the customer to throw the unit in the trash or be forced to buy a replacement. Humminbird customer's out of pocket expense? Zero!

mtbdave3
Trophy King
Join Date
Oct 2011
Location
Horn Lake, Mississippi, USA
Posts
250
hummihbird waranty


humminbird waranty service can't be beat. they are goining to fix my 787c2 that is 5 years old for free!!!!

Kudos to Hummingbird. People should keep that in mind when purchasing.

Chair

[Hawker]

For them to do anything at all on units that are out of warranty should make anyone take note. Tell me another company thats goes this far for their customers on a product that is OUT OF WARRANTY. It's not how much money that they are making on a replacement unit that should be the concern. Why would I care how much they are making as long as I am being taken care of.
IMO They went much farther than most any electronics manufacturer out their. If anyone knows of others companies that offer the same or better when dealing with their warranties, please share so we can all give them the kudos they deserve. Again, every one can see this as they choose, this is JMO. :thumbsup:

Chair

Spoken to deaf ears Chair!! Any chance to jump in and :deadhorse: where Lowrance is concerned is jumped on by a select few time after time after time to the point it is 100% predictable! I rather get a kick out of posting on some of the threads just to get'em stirred up and that works almost 100% of the time as well!! Hang on though,,,,,,,,,,,,, cabin fever season seems to be setting in a little early this year so it might start getting a little on the hot and stuffy side before too long LOL!!!

[Shellback]

Kudos to Hummingbird. People should keep that in mind when purchasing.

Chair

All companies have some good points and bad. Sometimes Lowrance does customers right, which in the OP's situation, they finally came through. Sometimes other manufacturers do it right also. In the OP's case I think the injustice was when selling a replacement unit, they only offered a 6 month warranty. Often companies replacing units under warranty, will only give the remainder of the original warranty. I can understand that. But not when you are paying for a new replacement product. That just doesn't make any sense. I think that was the jest of the OP's original complaint.

[darin]

"When I finally got lowrance unit to work I sold it on ebay and now have a unit that works."

Which is why none of us should ever buy something like this from ebay!!!


Mercury replaced my 10 year old powerhead due to a factory default that took 10 years to crop up... one 5 minute phone call and Mercury was apologizing and setting up a fix date There a pretty good fix out of warranty!!!!!!!!!! (I am the 3rd owner, too)

[Moose1am]

The time that the warranty last is the key here. If the warranty only lasted 6 months and the unit was found to be defective after 7 months then you COULD say that Lowrance replaced an out of warranty unit. But the fact that the warranty only lasted for 6 months vs 2 years that I got on my Humminbird 898 C SI tells the REAL STORY.

Point is that OUT of Warranty is a variable that can change by years in this case.

If my humminbird failed after only 7 months it WOULD STILL BE COVERED BY THE HUMMINBIRD WARRANTY while the lowrance owner would have to suffer though what this guy did. Time is money when out on the water IMHO.

I'm glad to see that both companies Lowrance and Humminbird are competing for customers. That's good for all of us in the long run. Hopeing to see better equipment and more features with better warranties from both of these companies in the future. That's a win win for all us consumers.

For them to do anything at all on units that are out of warranty should make anyone take note. Tell me another company thats goes this far for their customers on a product that is OUT OF WARRANTY. It's not how much money that they are making on a replacement unit that should be the concern. Why would I care how much they are making as long as I am being taken care of.
IMO They went much farther than most any electronics manufacturer out their. If anyone knows of others companies that offer the same or better when dealing with their warranties, please share so we can all give them the kudos they deserve. Again, every one can see this as they choose, this is JMO. :thumbsup:

Chair

[TJEli]

The time that the warranty last is the key here. If the warranty only lasted 6 months and the unit was found to be defective after 7 months then you COULD say that Lowrance replaced an out of warranty unit. But the fact that the warranty only lasted for 6 months vs 2 years that I got on my Humminbird 898 C SI tells the REAL STORY.

Point is that OUT of Warranty is a variable that can change by years in this case.

If my humminbird failed after only 7 months it WOULD STILL BE COVERED BY THE HUMMINBIRD WARRANTY while the lowrance owner would have to suffer though what this guy did. Time is money when out on the water IMHO.

I'm glad to see that both companies Lowrance and Humminbird are competing for customers. That's good for all of us in the long run. Hopeing to see better equipment and more features with better warranties from both of these companies in the future. That's a win win for all us consumers.

The only reason this particular unit had a 6 month warranty is because it was offered to him factory direct at a greatly reduced price as a good will replacement for another out of warranty unit. HDS units that are retail sold have 2 year warranties.

This was all covered in the thread BTW...

-Eli

[1shooter]

I think his main issue is that he got a new unit that failed in 7 months.....correct?

[whofan]

In 1999 I bought a Lowrance x75 best graph I had to date, Ran it for eight years with flawless operation.
About the time color came out 2004ish? I began reading of many issues with Lowrance graphs here and on other forums.
Based on my x75 experience I ignored all the negative post I read and bought both a x510c and 5200 globalmap in 2007.
Since then I switched brands and enjoyed fishing once again after a year of battling Lowrance to get my products working to no avail.
Many now say Lowrance is a good bet.
I have little reason to go back.
I`ve heard storys of guys buying 10in $2500.00 graphs to have Lowrance tell them two years later that they no longer service that model.
These weren`t guys looking to get their graph fixed for free after the warranty expired.
They just wanted to get their graph fixed rather than have to buy a new one.
Yea Lowrance would offer $400 off on the cost of a comparible graph.
You still have to cough up $2100 in 24 months time yet people would say how wonderful that deal Lowrance offered was, better than nothing right?
I like the days when Lowrance made a graph that lasted until you got tired of it or it was so outdated you wanted to up grade.
That was what I called a good value.
Hopefully the new Lowrance HDS are more of a longevity investment for the customer.
Lowrance has such a loyal fan base they can jerk a few around but someday if they don`t change it will catch up with them.
They very well could have improved but from what I`ve seen they have a way to go yet.

[Captains Chair]

Here's what I find fascinating reading all these replies from people who have had issues with Lowrance. They All talk about how bad Lowrance was and how they are now happy as pigs in slop with their new Hummingbird. Good for them!! Why do you find it important to put in a post about Lowrance, how happy you are with Hummingbird.
Are you all trying to justify your purchase? Are you looking for someone to pat you on the back and say " Good Job " If your happy with your change GREAT, I'm happy for you. You've found a product that makes you giddy. Enjoy.
This bashing is getting old, Time for the poor picked on me group to move on and enjoy your "Bird" or whatever replacement you choose. If your trying to justify your decision of buying a Bird, Start a new thread and let the love fest take off. The thread should be "I'm Happy With my Bird" Lowrance doesn't even need to be part of the discussion. Remember, It's about the BIRD not about Lowrance.

As a side note: I do NOT work for Lowrance and They DO NOT sponsor me in any way. I get NOTHING from Lowrance.
I have owned and have used their products for almost 30 years. I had 1 issue and it was taken care of to MY satisfaction. Enough Said.

:exactly:

Chair

[Juls]

Here's what I find fascinating reading all these replies from people who have had issues with Lowrance. They All talk about how bad Lowrance was and how they are now happy as pigs in slop with their new Hummingbird. Good for them!! Why do you find it important to put in a post about Lowrance, how happy you are with Hummingbird.
Are you all trying to justify your purchase? Are you looking for someone to pat you on the back and say " Good Job " If your happy with your change GREAT, I'm happy for you. You've found a product that makes you giddy. Enjoy.
This bashing is getting old, Time for the poor picked on me group to move on and enjoy your "Bird" or whatever replacement you choose. If your trying to justify your decision of buying a Bird, Start a new thread and let the love fest take off. The thread should be "I'm Happy With my Bird" Lowrance doesn't even need to be part of the discussion. Remember, It's about the BIRD not about Lowrance.

As a side note: I do NOT work for Lowrance and They DO NOT sponsor me in any way. I get NOTHING from Lowrance.
I have owned and have used their products for almost 30 years. I had 1 issue and it was taken care of to MY satisfaction. Enough Said.

:exactly:

Chair

I'm guessing if the original poster wasn't complaining about his Lowrance unit failure and less than stellar treatment by the company (originally), then the people that also had issues with their Lowrance units in the past (but now own Humminbirds) wouldn't have even responded here.

I'm sure everyone is happy you're happy with Lowrance, but like the posts here, there are many that are not.

Not sure why you're chastising those who own Humminbirds and mocking them for posting their experience. You had your say, and they get to have their say. That's how it works here.

Your post is antagonistic and uncalled for in my opinion.

Juls

[Chris Haley]

Just wish this would go away. I posted the update because of how vocal I was at not being satisfied. After they made things right and I was satisfied, I felt it only fair to tell everybody about it.

That's all I'm going to say about the issue.

[Jim...]

More than ready for the bone yard!