HDS 10 problems

[newbietroller]

My two year old unit just started acting up the last trip.

When it powers up the screen is very fuzzy and it looks like only half the pixels work. Can't read it. Called Lowrance service and was told $999 to replace it if it is out of warranty. That figures out to $500 per year for this unit. Not real pleased.

Anyone have any ideas?

Checked voltage on battery and hooked it up to a new battery. Same result.

[whofan]

Send it to Lowrance. It`s a expensive unit thats only two years old.
Lowrance should cover it, if not Humminbird will be happy to sell you a replacement for it.
Thats what I would do.

[newbietroller]

Lowarance comes thru for me. The head unit had water in it. I sent it back and they sent me a new unit.


THANKS LOWRANCE!!

[LWinches]

This is a really difficult situation. On the strictly legal side we can only hold a business accountable for free service during the warranty period. If you want warranty service after the original warranty period you have to buy the extended warranty. To provide you with a free extended warranty is a kick in the pants to those who spend the extra money to purchase the extended warranty. So it is possible for anyone to say you have no recourse and shouldn’t expect more since you didn’t purchase the extended warranty.

But there is another side to this story. Lowrance promotes itself as a world leader in high quality electronics. They claim to sell PREMIER products. A premier product delivers on performance, reliability and durability. Therein is the issue. I’ve had six different HDS units. The problems I have experienced are: 1) color video chip went out, 2) button on front malfunctioned 3) Brightness dims on it own as if repeatedly selecting it from the menu. Lowrance honored its warranty and the service was outstanding. The three units I am currently using seem to work trouble free. All these are Gen 1 unts.

I doubt if any of us really expect every thing we buy to die when the warranty runs out whether it is a car, tv, washing machine or whatever. The normal expectation is that a quality product will continue to perform well past the warranty period. A premier product should exceed that. That is not the current situation.

I do not consider it bashing for anyone to report on problems they have had and even to rant due to the frustration they’ve experience because of it. While you have no legal ground to stand on once the warranty is over, you certainly have been encouraged by the company to make this purchase in part because it is a premier product. We do not have a Consumer Reports to rely on in evaluating these products. All we have for this kind of information are these boards and each other.

[Hawker]

Originally Posted by newbietroller

Lowarance comes thru for me. The head unit had water in it. I sent it back and they sent me a new unit.


THANKS LOWRANCE!!

Sweeeeeeeeet!! Glad to hear they took care of you!!!