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Old 02-28-2012, 02:08 PM
Wade B AKA: Ruger2506's Avatar
Wade B AKA: Ruger2506 Wade B AKA: Ruger2506 is offline
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Location: Grand Rapids, MN
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Quote:
Originally Posted by Rich S View Post
All good. I can understand and I was in your boat back around 2004 during the opti-pop days so I know where you are coming from. From experience my advice is to let it go. Merc does sooooo many good things for the fishing industry that I got over my bitterness and gave them another try. For now I could not be happier. I have a lot of friends that run every make of outboard and they all have their problems and have all had problems with CS. Very few companies put the emphasis on CS anymore that they should. So all kidding aside I feel your pain but seriously you need to let it go. Maybe it does not consume you as much as it appears but from the outside it looks like it has been festering for quite some time.
Sound advice. I should follow it.

You are reading into it correctly. It still pi$$es me off to no end when I think about what Merc did. I should just let it go. Customer Service is #1 in my book. I'd actually buy an inferior product from a company with exceptional customer service over a company with a great product and terrible customer service.
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