Towtector Customer Service
I just want to share my experience with Rugged Gear AKA Towtector. I bought a Towtector last spring that started to develop a bit of surface rust on the upper portion of the right wing assembly. Last Tuesday I emailed CS about the issue. Wednesday I sent them a couple photos of the effected area. Yesterday when I got home from work there was a new part at my doorway. I was also told that I did not need to hassle with sending the rusty part back to them. In this day and age of automated customer service it's nice to deal with people like this.
So thats my story. Thank you Towtector.
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"This hunting, This is not a sport, right? It's not a plaything. It defines who we are. It's our heart and soul. It's something that trancends a lot of things in our lives."
Quote from Rob Olson
Delta Waterfowl President
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11-01-2011, 09:09 AM
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