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#11
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A brand new motor running itself dry of oil during break-in? I hope that engine is smart enough that it shut itself down before running completely dry of oil. Was there any oil left in the crankcase after it shut down?? If so, it's probably fine as I've heard lots of mechanic stories that 4 strokes can run fine with minimal/no damage on very little oil in the crankcase.
I'd be quite upset too, to a point I'd want an even longer warranty period if they won't replace. I'd be concerned about the oil pump, compression, crank bearings to name a few if that motor ran real dry. |
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#12
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Stick to your guns Zander, 1 hr on a very expensive motor, you have the right to be a satisfied customer. Period.
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#13
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Zander,
When your complete motor issue is resolved - let us all know how it turned out. REW |
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#14
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xxxx
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#15
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Is anyone surprised that Mercury would choose the cheaper route?
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#16
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Joker,
It is pretty tough to say that comment, since there is nothing in any of the posts which have stated the exact reason for the engine problem. That is why I asked the original poster to let us all know what the initial root cause of the motor issue is, and what is the final resolution for the problem. Lots of guesses and speculation, but it is premature to really say anything until the root cause is clearly stated along with the root cause solution. The only thing that has been stated is that oil came out of the engine, and the engine shut down, as it is supposed to do, when the engine level goes down. Be safe REW |
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#17
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Generally, Merc technical takes the heat, (or Yamaha. or Evinrude, etc) but it is the -hands on technician- at the dealership feeding them the info that matters much......especially in making the call.
The individual dealerships have a huge amount of bearing on these situations. For any manufacturer, the known "top notch" (well trained & highly respected) servicing dealerships have a lot of pull. Like we always said: The "wrenches in the trenches" make a big difference. Last edited by T Mac; 06-30-2012 at 06:37 PM. |
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#18
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In my opinion, most all manufactures would take the cheapest route. The best outcome for the owner of the motor in question, would be for the motor to be replaced, so the guy could get back on the water as fast as possible. As in most cases the customer has to wait while the motor is fixed. This is with a brand new motor, not one that has been used. The same thing happens with cars. I don't think it's right but it is the norm.
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#19
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xxxxx
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#20
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Nothing new to report yet. Getting worried about the care being taken with the engine. Talked to the head mechanic at Iron Mountain Power Sports and I tried to get a definite answer about scoping the cylinders before returning the motor, but I could not get him to confirm it. As for the part, the new oil filter assembly that was suppose to be overnighted to the shop has not showed up yet (2 weeks now). I am told that it is on the UPS truck and will be here in a day or two yet I cannot get them to say where it is other than Canada. Will keep you up to date.
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