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10-01-2019 07:47 AM
hnd
Quote:
Originally Posted by vteye3 View Post
Dealer response to HRG was totally inappropriate. Makes you wonder who answers the email inquires at the dealership? Is it a dedicated commish based sales person or owners kid trying to service incoming emails? We have become a nation of online shopping in industries previously dominated by walk in buyers. No excuse for the dealer response, I sold for a living my reply is perspective based. I promise you the response was not from commission based sales person. Who sells for your business?

we have done tech work for a number of dealerships. cars, boats, bucket trucks, etc. (disclaimer : I'm in sales) Most sales people can barely log onto their computers. Most responses you get is from the 1 person in the office that maintains the site, maintains the online inventory, etc.



in the pics you can clearly see its a tiller, your email is a smidge ****ty, its clear they just used the wrong description. That said, their response is completely ridiculous.

I also guarantee these other stories where people are getting no responses ARE from real commissioned sales people. turnover in sales is high because so many have no idea what they are doing. they think sales will just roll to them and even miss the ones that might.

i had a little old woman come up to me at a k12 edtech conference. Totally looked like a teacher who was just wanting to get my pens (swag)! some people (I did this too) would kind of say stuff like (give this information to whoever is in charge of technology) or try and basically brush them off. I was nice and cordial and explained what we did (it was a slow show so it was nice to just talk to someone). turns out she was the director of technology for over 60 charter schools all over texas. I got that business basically for being nice to someone i thought for sure had no business coming into the booth.
09-28-2019 11:00 AM
prov1900 Many years ago, I walked into a local Lund dealership and inquired about purchasing a ProV. Salesman took a look at me and gave me that "yeah, right", because apparently I wasn't wearing a tuxedo. He told me that I should probably go to the other dealership, 30 miles away, because I would probably save money. Long story short, I left there that minute and drove the 30 miles. I bought one that day. I am on my second ProV from them and would not hesitate to buy a 3rd from them. And...they have great service after the sale.

I also have an interest in Warrior and a couple of months ago, I sent an inquiry to one of the dealers on WC Classifieds looking to price one to my spec's. I haven't heard back. Two months? That always makes me nervous because if they can't contact you back (in order to get a sale), how is the service after the sale going to be? I'm guessing just as good.
09-28-2019 07:04 AM
alaskan
Quote:
Originally Posted by pjcodner View Post
Probably should have left this out of your request for information. Insulting them isn't usually the best way to start off a relationship. If I was the dealership I would have probably responded the same way.

"Whoever created the listing didn't really bother to pay attention to the details."
I don't think he's out of line at all. In this day and age of internet, Ecomm etc, anyone who is cut and pasting ads on their site without paying more attention than that, deserves being called out. It take just a couple of extra minutes to get the correct info.
09-22-2019 08:56 AM
clawman
no response

No response would have been better than that one. I wonder what in your original message turned the responder off?
09-22-2019 08:42 AM
bbheli
Quote:
Originally Posted by dauntless eye View Post
my interest would be..should this dealership be named? would that be entirely inappropriate? I know i would certainly want to avoid them....I am on verge of buying my last boat and a 202 pro v gl is on my short list......it is tough enough wading thru the myriad of information(both on the internet and in brochures) to refine a selection of a particular brand and model..then to have to do a deep dive(which may not reveal all the facts) into each dealership you are considering...
What state is the dealer you are considering in ? The dealer that the OP mentioned was named, read back you will see.
09-22-2019 08:05 AM
dauntless eye my interest would be..should this dealership be named? would that be entirely inappropriate? I know i would certainly want to avoid them....I am on verge of buying my last boat and a 202 pro v gl is on my short list......it is tough enough wading thru the myriad of information(both on the internet and in brochures) to refine a selection of a particular brand and model..then to have to do a deep dive(which may not reveal all the facts) into each dealership you are considering...
09-19-2019 07:48 PM
Nick Kanauz
Boat Dealer

Knowing HRG personally, I can absolutely tell you all that he knows his boat intimately, and usually has the specs in front of him when he asks questions. I can also say with confidence, that a "road trip" to pick up a boat is nothing new to him. In fact, I recall one instance of a trip to a manufacturer to have his boat repaired! That dealership didn't want to sell a hull and trailer in my opine.
09-19-2019 05:21 PM
Northwoodswalleye I was boat shopping last summer and had my eye on a 2025 impact with 200 verado. Visited the local Lund dealer twice then went back for a test ride with the wife. I had a good price from him then added some electronics etc and asked for a new price via email. Called twice more in the next week and here we are more than a year later with zero response ever. Bought a ranger a few weeks later and now I’m glad he never called me
09-19-2019 04:41 PM
bbheli
Quote:
Originally Posted by fastarget View Post
and forward your communication to the boat manufacturer.

Sales must be making them fat and sassy enough not to care about service.
I had some issues with a dealer and when I called Lund they told me that the dealers are independent dealers and not much they could do however they did step up to the plate and put a ton of effort into addressing my concerns. I was very impressed that they drove down from two different states to meet with me and address my concerns.

In the OP's case he just wanted info so not sure much the manufacturer can do. I would for sure call the owner of that dealer they know sales people are harming their reputation.
09-19-2019 04:29 PM
fastarget
Quote:
Originally Posted by Juls View Post
If that was just a salesman, I would talk to the owner and let him know this was the response you received. That's unbelievable....wow.
and forward your communication to the boat manufacturer.

Sales must be making them fat and sassy enough not to care about service.
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