Contacting Humminbird Support

[Grizz86@]

I'm now in my third hour of being on hold with this being the third attempt to contact HB. Anyone have any luck getting through to HB? I'm attempting to get a Helix 10 G2N unit repaired. I purchased a new Garmin unit in case I can't get this unit repaired but my preference would be to keep using the HB unit. However, after this experience as well as issues with a prior unit, this Will be the last HB unit I will ever purchase! YMMV

[doc]

I've always had good response with their on-line chat.

[Grizz86@]

Third time is a charm!!!! Finally got through and received an authorization # for return/repair. Hope it makes it across the country and back and is catching Walleye again in the new year!!!!

[bbheli]

Originally Posted by Grizz86@

I'm now in my third hour of being on hold with this being the third attempt to contact HB. Anyone have any luck getting through to HB? I'm attempting to get a Helix 10 G2N unit repaired. I purchased a new Garmin unit in case I can't get this unit repaired but my preference would be to keep using the HB unit. However, after this experience as well as issues with a prior unit, this Will be the last HB unit I will ever purchase! YMMV

The hold times can be long on certain days I would imagine Monday coming off a Holiday weekend would count as certain days.

[gmerz]

I've also had very good service with the on-line chat.

[last chance]

I hate calling anyone, but I do all my business with online chats when I can. I have found in almost every time they can solve my problem.

[muskyed]

I've contacted them a few times, and they have answered fairly quickly. Also had to send a helix 12 in for repair, and it was back on my door step in 5 days, one day turnaround at their place. Can't ask for much better service than that.

[birdcrazy]

Once the process is started it is a very quick turnaround. I had a Helix unit go bad. Sent it back for repair. It come back in 5 days and it was still doing the same thing. Returned it again and within 5 days they sent a new G4. It was good service. But the G4 wouldn't link to my 1199 so I was shopping again. Ended up with basically 2 for the price of one.
Good luck

[Grizz86@]

I received an email from Humminbird yesterday. They shipped my unit back to me yesterday. I'll follow up again once I get it and give it a try.

[FinmanPoozie]

No issues with my experiences. I had 1 warranty issue & a gazillion pre-sales questions. Stellar service overall

Warranty was in the heat of 2020's covid & it took time to get back with everything pretty much shut down.

Happy fishing!!