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  #21  
Old 09-18-2014, 04:13 PM
thyme to fish thyme to fish is offline
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Join Date: Aug 2013
Location: Chicago
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Default from a car dealer's view point

I look at a 100 or 2 or so, in regards to a NON warranty issue, as an investment....

if you have a hard working , honest decent customer, spend 100 bucks on him and you get it back 10x.....

people appreciate good kind gestures and pay it back by sending customers, spending more money...

on veterans day, I took care of a "vet's" service bill ...I think it was 75 bucks

2 weeks later, he walks in, gives me a cabelas gift card for a 100

its not always about the money
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  #22  
Old 09-18-2014, 04:30 PM
T Mac's Avatar
T Mac T Mac is offline
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Quote:
Originally Posted by thyme to fish View Post
I look at a 100 or 2 or so, in regards to a NON warranty issue, as an investment....
---Bingo ... an investment.
Plus... it is far more fun to deal with happy customers.
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