Getting a CT Scan at Hospital - Check in Time

[Donscs]

Our Primary Care Physician is affiliated with one of the largest Hospital Networks in the area. They have a great website for patients where you get test result within a day, a list of all your medication from any of their doctors and a lot more.

So my wife slips and hurts something in her thigh/hip and I take her to see our Primary Care Physician and as usual they ask if our Health Insurance is the same and she fills out a couple of standard forms. They have her go to one of their diagnostic offices for a hip x-ray and since they are part of the Hospitals Network the only question they ask is if our Health Insurance is the same since they can pull up all her records, easy peasy.

Since the x-ray looked OK they want her to have a CT Scan and that can only be done at one of their hospitals. So I get her to the hospital and she has to go to the check-in area and wait 15 to 20 minutes to see someone. Wouldn’t have been so bad but one TV had CNN on and the other had The Food Network on, hey that dish the chef made looked mighty tasty. Once they call her up they now want to see her Healthcare Insurance cards, a list of her medications, and they ask her a bunch of questions and have her fill out the same forms she just filled out at our Primary Care Physician’s office. After spending 15 or 20 minutes with the person checking her in I ask; isn’t all of this stuff already in your system especially since she was just at the Primary Care Physicians office yesterday? The lady says yes all that information is on our system but we just have to go over everything again.

Seems to me all they had to do is look at her records and to be on the safe side ask about Health Insurance, all she was there for was a CT Scan which took less time than it did to check in. They have all this great technology but don’t use it, or maybe don’t trust it. Just seems like busy work and a waste of time which costs the hospital money, which we end up paying for.

[RMBin303]

Simply protecting themselves from a malpractice suit.


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[Clairebear]

Agreed, what if an error was made at the first visit

[Skywagon]

Don't complain, with our "free" health care it might have been a while before you could even get an appointment for a Catscan. A friend went to emergency due to a snowmobile accident on Monday at 4:00pm, did not get to see a doctor until midnight....medical service here is not speedy.

[Bobby Winds]

Originally Posted by Skywagon

Don't complain, with our "free" health care it might have been a while before you could even get an appointment for a Catscan. A friend went to emergency due to a snowmobile accident on Monday at 4:00pm, did not get to see a doctor until midnight....medical service here is not speedy.

I agree, we have some of the best healthcare in the world. BIL had major open heart surgery on January 10th n was released today.

[OldFootdoc]

Yes - very frustrating - and definitely adds to delays in the efficiency of the office flow. Often times, I can run 1 hour behind and find myself waiting for the next patient to be "processed" by registration. As you all probably know, none of the medical software systems interact friendly with each other with each requiring separate passwords and layers of "security". I heard an interesting story at a medical meeting from a congressman from Ohio who is also a physician. He asks if patient if they feel more secure now with all of their personal information stored in a medical software program in the "cloud" or did they feel safer when it was stored in an old fashion folding folder in a common steelcase file cabinet in his office?... Progress...

You had to wait 20 minutes...the horror of it. They asked some medical questions so they didn't make a mistake...how dare they.

You spent about the same length of time typing on the internet to complain about nothing...I mean really.

[Bugler]

I find it really frustrating feeling out medical stuff, probably because I had to do it too much. It really makes me angry at times. I was referred to a specialist that my doctor wanted me to see. They gave me four pages of crap to fill out when I arrived. When I was done, I carried it up and was told that they did not need it after all because they were part of the same network and could see everything from my primary doctor. Azzholes.